How can I get my device back (Galaxy S6)?

[AC Question]

how to get my device back galaxy s6

jst now. my phone start not to recognize my fingerprint and dont even accept my back up password. cant even unlocked it through my google account. please need help

 

[B. Diddy]

Re: how to get my device back galaxy s6

Welcome to Android Central! Do you have 2-step authentication set up for your Google account? Try turning it off temporarily--one of our Ambassadors, Almeuit, found that he had to do this in the same kind of situation.