How can I retrieve my data?

casoyu

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Dec 5, 2014
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how can I retrieve my data?

Hi, so I recently dropped my Galaxy s4 and the LED screen broke, not allowing me to see anything. I got a new phone and I wanted to get all my data on the old phone. I tried connecting it to my MAC computer but nothing pops up besides an "import photos" option. And when I choose to upload it, it says is nothing to be uploaded onto dropbox. When I looked through my dropbox, the pictures aren't there.
 

SpookDroid

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Jul 14, 2011
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Re: how can I retrieve my data?

You could use a PC to do this or download Samsung Kies (I do believe they have a Mac version). Is your phone touch-responsive? If so you could connect your phone to a TV with an MHL2.0 cable and use that as a display. You can then send your pictures directly to a cloud service like Dropbox (and I suggest that from now on you let a service like that automatically back up your pictures) or via WiFi or Bluetooth.
 

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