How can I stop my phone from freezing up?


AC Question

Keeps freezing up

This is Christy McGill. I am having trouble getting my phone to mostly do anything. I can get it to power up, but then when I try to do anything on it, it freezes up. It won’t change screens or anything. Then the only way that I can get it to do anything is to take the battery out and reinstall the battery, then it will power up. I can then make a phone call on it, but if I try to do ANYTHING else it freezes up! Then I’ll take the battery out again and start over. Help me please. I don’t know if you can remotely hook to it and fix it or if I have to take it in to a store. It’s an android 4.3, model sm-s765c.

Any help will be much appreciated.
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Jun 10, 2014
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Keeps freezing up

If you're unsure of what you're doing it may be best to take it to your carrier store for a Cache Partition wipe, or if no go, a Factory Reset. Note that in the latter procedure, all personal data not backed up will be lost.
Much as we might like to, we can't do those things for you remotely. :)