How can I stop my (Samsung) Camera app from closing every 2 minutes?

ship69

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Hello

How can I stop my (Samsung) Camera app from closing every c. 2 minutes?

Background
I am trying to take videos using a tripod, and I have discovered the "Video Pro" mode, which gives a lot of extra features (including being able to see which microphone(s) are connected and changing it if required).

BUT it keeps kicking me out every c.2 minutes, back to the home screen (I think). This is extremely irritating because each time it kicks me out it forgets what my zoom setting was.

Any suggestions?
Thanks

J

PS I have set the screen not to close for 10 minutes, so that's not the issue.
 

SpookDroid

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Are you actively recording? If not, the camera app is hard-coded to close in that time and cannot be changed. You can, however, set the 'Settings to Keep' in the camera Settings so that you can return to where you were before it timed out. If it's stopping while recording, I'd make sure you're using a suitable video resolution and that you have enough storage left.
 
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ship69

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Are you actively recording? If not, the camera app is hard-coded to close in that time and cannot be changed. You can, however, set the 'Settings to Keep' in the camera Settings so that you can return to where you were before it timed out. If it's stopping while recording, I'd make sure you're using a suitable video resolution and that you have enough storage left.

No, it is kicking me out in between recording sessions.

It is deeply irritating of "Big Brother" Samsung to have hard-coded this setting, if that's what they've really done.

Either way, I can't find any way to go back to my previous zoom setting that I set within Pro Video mode.
 

SpookDroid

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Problem isn't time-out of the screen; the app itself closes after a hard-coded-and-cannot-be-changed period of inactivity/recording.
 

ship69

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Problem isn't time-out of the screen; the app itself closes after a hard-coded-and-cannot-be-changed period of inactivity/recording.

A 2-minute timeout may suffice for taking selfies, but as any professional can tell you, when you are trying to shoot some video in any remotely serious way, a 2-minute timeout that resets your zoom is TOTALLY insufficient. [GRRRR!]

Samsung has obviously failed to do user trials with any serious users.

Anyone here know how and where we complain?
 
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B. Diddy

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A 2-minute timeout may suffice for taking selfies, but as any professional can tell you, when you are trying to shoot some video in any remotely serious way, a 2-minute timeout that resets your zoom is TOTALLY insufficient. [GRRRR!]

Samsung has obviously failed to do user trials with any serious users.

Anyone here know how and where we complain?

Use the Samsung Members app to give feedback.
 
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darthbiden

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Im having the same problem and made this account to hopefully share a possible solution. Instead of leaving your phone open on tripod set your camera up and close the phone so the timeout doesn't happen. If you set your settings appropriately you can open your phone with the remote and it opens to the camera as you left it. I hope this works.
 
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Lady Grinning Soul

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I also find this annoying on my S20 FE.

It doesn't seem to have a Camera Timeout setting as mentioned above.

Device interfaces keep getting worse. Stripping away and hiding features and settings.
 

sams_s22plus

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I also find this annoying on my S20 FE.

It doesn't seem to have a Camera Timeout setting as mentioned above.

Device interfaces keep getting worse. Stripping away and hiding features and settings.
hi all. I found a solution to the problem, if you don't have "camera assistant" go to galaxy store and download it, that's all. I called Samsung technical support, they had never even heard of such a problem, so their advice was not helpful
 
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Kipopstok

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As this is a long thread, I'll summarize:

Original question: how to prevent camera switching off after x time when unused, and phone reverting to start screen.
The issue is that this is hardwired in the phone and not a setting you can change.
Somebody suggested the Samsung app Camera Assistant as a solution. Not to change the time the camera closes - as that can't be done - but to use it to ensure the settings are not set back to default when it happens.

I also couldn't find the Camera Assistant when I searched for it at first. Then I tried googling 'can't find camera assistant in samsung store'. It took me to a page on the Samsung site (support > solutions) 'How do I use Camera Assisant on my Galaxy S23 Ultra'. That contained a direct link to the app in Samsung Store.
Once found, I couldn't reproduce the error why it wouldn't have come up in the first place.

Haven't looked at the assistant or the settings, but offering this as a next step in the total problem solving process. @ship69, I hope this helps :)
 
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