How do I bypass the lockscreen on my Note 4?

[AC Question]

how to bypass the lockscreen on Note 4

I downloaded the most recent update for my note 4 and the fingerprint scanner stopped working and the phone locked me out. My original backup password does not work. The factory reset is also not working...what do I do?

 

[Javier P]

Re: how to bypass the lockscreen on Note 4

Maybe something went wrong with the system update. Take your phone and personal ID to your carrier and they will be able to help you.