How do I find someone in Atlanta to help me?

docgresh

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Aug 21, 2018
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I have a Samsung Galaxy note 3 that was originally form ATT. Here is my issues..it
is still locked, still running KitKat. Have moved to cricket since then. Have spent hours on the phone with cricket trying to figure out why I have such bad service at my house..to no avail. It seems to have happened when they went to 4gLTE..Open Signal app indicates I should have great service,,but I don't and it doesn't even ring..looks like I have a 1/2 bar. Some places seem to indicate I just need a new cellphone..I actually really like this one..but I am not capable of trying to get Lollipop and Odin..
and I don't know if that would help or not. Is there anyway to find a person who could do these things for me and would they make a difference in my ability to have better service at my house? I am a senior and not so bad with tech but this is beyond my ability..Thanks to all for your help..