How has the trade-in verification been going?

[Roosterman]

I'm curious is anybody has had the process completed for their flip 5 and how did it go? I'm interested if you traded previous flip versions or any other phone.

 

[Hardhat Harry]

I sent my two off on Wednesday, Aug 16, They both have been sitting in the LEWISVILLE TX post office since Friday Aug 18, waiting to be picked up by ASSURANT or whoever.

 

[shook187]

I sent my two off on Wednesday, Aug 16, They both have been sitting in the LEWISVILLE TX post office since Friday Aug 18, waiting to be picked up by ASSURANT or whoever.

Be careful and stay on top of it... I sent two separate trade in. one for the Flip5 one for the Galaxy watch 6.. the Flip5 trade-in has been received and it's pending inspection...but the Watch5 traded was lost by FedEx.

 

[TheMiz]

They have had mine since Aug 15th and I have heard nothing.

 

[Old_Norm]

They have had mine since Aug 15th and I have heard nothing.

They could be overwhelmed.

 

[rjack22]

Mine was received but waiting for acceptance for the trade-in value. Its only been 5 days though since they received it.

 

[Roosterman]

I sent my two off on Wednesday, Aug 16, They both have been sitting in the LEWISVILLE TX post office since Friday Aug 18, waiting to be picked up by ASSURANT or whoever.

You didn't send it back using the prepaid FedEx label? Didn't you get a confirmation email from Samsung saying they have received your trade-in? Mine went FedEx on the 16th and received an email saying it had been received and should get results in 3-7 business days. I could be wrong about who is doing the actual evaluation, but I wouldn't think ASSURANT would be involved since they are an insurance company.

 

[Hardhat Harry]

My trade in was through Samsung and T-Mobile. The downloaded shipping label was for USPS, not FEDEX. Even though the order was placed on the Samsung website, it was finalized by a link to the T-Mobile website.

 

[racedog]

Be careful and stay on top of it... I sent two separate trade in. one for the Flip5 one for the Galaxy watch 6.. the Flip5 trade-in has been received and it's pending inspection...but the Watch5 traded was lost by FedEx.

Same here, bought two phones (wife and self), the phones have been received but the watch is lost. I've really learned to have no trust whatsoever in FedEx.

 

[barskin]

I did my trade in through Xfinity mobile, and they are driving me effin' crazy. I received my new phone on 8-7 and I carefully packaged and sent in my old phone the very same day. Tracking showed it was delivered and picked up on 8-9. Days and days...nothing. I had someone call me, and they couldn't confirm the receipt. I finally spoke to a person on Monday who told me that they have received the phone, and I'm getting my credit, but as of today, still no credit on my account online nor an email confirmation. I had the agent give me a confirmation number on Monday, but, until I get an email or see a change on my online billing, I won't be completely comfortable.

 

[shook187]

Same here, bought two phones (wife and self), the phones have been received but the watch is lost. I've really learned to have no trust whatsoever in FedEx.

Strange!!! My tracking stops on the 16th and the package is flagged as "delayed" Samsung rep told me at this point it's between Samsung and FedEx and don't worry about it, I won't get a charged back.

 

[fuzzylumpkin]

Well, I've just got an email telling me that being as they have not received my trade-in device in the alloted time I need to pay the discount I got for it.

Being as they gave me until the 1st of september to send it back AND they sent me an email YESTERDAY saying they had received it, this seems a little cheeky to say the least.

FYI, I only got my phone last Friday, 18th August which was 6 days ago.

 

[TheMiz]

I just went to my order page and it now says is in "DEVICE TRIAGE"

 

[TheMiz]

WOW I just got this email

Trade-in successful

You saved $900.00 with your trade-in credit.

 

[Roosterman]

WOW I just got this email

Trade-in successful

You saved $900.00 with your trade-in credit.

Nice to get that ray of hope!

 

[andee1517]

Just dropped my Note20 off at FEDEX.

 

[Roosterman]

Still haven't heard about the trade in yet, but I did get an email saying my reward points are now available. I guess that's something.

 

[jmartin]

Got the rewards points emails yesterday, trade-in approved for the full $900 today. In total nine days from when they received via FedEx to confirmation.

 

[Seeker336]

Received my notification this afternoon. All complete for the $900 trade-in value. Now I can delete all my trade-in return videos.

For those who want some idea of the timeline, here are my dates:
- Aug 16: FedEx reported trade-in delivered to the Texas facility
- Aug 17: Email from Samsung saying they have received trade-in and will evaluate. Expect answer in 3-7 business days.
- Aug 25: Email from Samsung awarding points in Rewards program.
- Aug 26: Email from Samsung saying trade-in completed as planned.

 

[Roosterman]

Received my notification this afternoon. All complete for the $900 trade-in value. Now I can delete all my trade-in return videos.

For those who want some idea of the timeline, here are my dates:
- Aug 16: FedEx reported trade-in delivered to the Texas facility
- Aug 17: Email from Samsung saying they have received trade-in and will evaluate. Expect answer in 3-7 business days.
- Aug 25: Email from Samsung awarding points in Rewards program.
- Aug 26: Email from Samsung saying trade-in completed as planned.

You are one day ahead of me on the timeline. I hope to get the on Monday if the timeline holds.