How I got my Lapdock working.

[k1dude]

I'm posting my experience here because I haven't found that anyone had a similar problem.

I got a Lapdock 100 about a week after getting my Photon 4g (bought the Photon a couple weeks ago). No matter what I tried, I couldn't get my phone to work with the Lapdock. I didn't know whether the problem was my phone or my Lapdock.

It would get in this continuous booting loop and continue indefinitely. The few shots I would get on my screen as it was stuck in it's loop was also only VGA quality.

So I took it to Sprint and they immediately knew what the problem was. My phone came without the current software version and it doesn't update automatically. So a Sprint Rep took my phone and manually updated it. Sure enough, the Lapdock worked fine after the update.

Thanks for letting me waste 8 hours trying to figure out what was wrong Motorola/Sprint. They need to include a note telling you to update manually before attempting to use the Lapdock in both the Lapdock and Phone boxes.

Hopefully this post will help someone avoid the aggravation I experienced.

 

[KSmithInNY]

The original iteration of the software that came installed on these phones did not support the lapdock accessory. The phone had webtop, which is moto's OS, but it did not support webtop on the lapdock.

On Oct. 14 Sprint began pushing an OTA update that along with a new baseband added other stuff like google talk video support, bug fixes, and much more, also added support for webtop on the lapdock. Here is a link to the official changelog if you're interested. If you tried connecting the phone to a lapdock without this update it would be a cycle of moto logo, phone mirroring on the screen for couple seconds, moto logo .... you get the point

In the documentation linked above are the instructions for downloading and applying an OTA update which will save you a trip to the Sprint store for the next one. Theres another option for installing updates as well that you may see mentioned, but is less user friendly and includes using RSD to flash an SBF file on the phone.

Cheers!