How long does it take for phones to become available refurbished

desk789

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Verizon said I can get a free thunderbolt when it comes out, refurbished. Do you know how long it takes once the phone is released?
 

RUSH

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The moment it's sent back to the manufacturer for repairs. That can be the same day it becomes available to customers.
 

Chris Kerrigan

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Like Rushrl said, the moment that some start getting sent back in or returned for various reasons. It's hard to give a definitive time, as it varies. I can tell you that when I had my BlackBerry Bold last year, I had it replaced with a refurb just a week after it had been out.
 

Paul627g

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You know that just plain stinks. I think there should be a clause somewhere in there that if you within a 30 day window of purchase you should be honored with a new phone if replacement is needed. Why should I have to spend $150+ on a phone that was brand new and then a week later because of some circumstance I have my phone replaced with a refurb of somebody elses headache? Plus we have all heard the stories of refurbs not even being tested or fixed properly.

Off topic: Back yrs ago I bought a PS2 then cd drive failed. Store completely out of stock, took it back and for the heck of it called the same store about 15 minutes later asked if they had any in stock and they told me "Oh ya we just found one in back must have come in off a delivery..." I was still nearby and sure enough it was the same darn one I just brought back broken thrown back out on the shelf for resale... Thanks Target!
 

paulmike3

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Like Rushrl said, the moment that some start getting sent back in or returned for various reasons. It's hard to give a definitive time, as it varies. I can tell you that when I had my BlackBerry Bold last year, I had it replaced with a refurb just a week after it had been out.

That's pretty shocking. Back in Dec I was told there were no Droid X refurbs yet, 6 months after launch. :confused:
 

upz3

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That's pretty shocking. Back in Dec I was told there were no Droid X refurbs yet, 6 months after launch. :confused:

That is a bit odd. In the sense of buying a refurbed that takes some time. That might be where that 6 month came from for you.
 

Chris Kerrigan

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You know that just plain stinks. I think there should be a clause somewhere in there that if you within a 30 day window of purchase you should be honored with a new phone if replacement is needed. Why should I have to spend $150+ on a phone that was brand new and then a week later because of some circumstance I have my phone replaced with a refurb of somebody elses headache? Plus we have all heard the stories of refurbs not even being tested or fixed properly.

Off topic: Back yrs ago I bought a PS2 then cd drive failed. Store completely out of stock, took it back and for the heck of it called the same store about 15 minutes later asked if they had any in stock and they told me "Oh ya we just found one in back must have come in off a delivery..." I was still nearby and sure enough it was the same darn one I just brought back broken thrown back out on the shelf for resale... Thanks Target!

I agree completely, and unfortunately Verizon has a history of raping the BlackBerry community. They did it with the Tour and the Storm. They give almost no support when something goes wrong, and I can't tell you how many times they would refer people to RIM for a problem that was technically theirs to deal with.
 

mclarryjr

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I believe Verizon policy is to replace a phone within the first 30 days with a new phone. After your 30 days are up you would get a refurbished if they are available. I had to return my Galaxy Tab awhile back after at least having it for 50 days and they replaced it with a brand new device. From what I remember it was a month or two before the Droid Incredible had refurbished device on stock.

Sent from my SCH-I800 using Tapatalk
 

Chris Kerrigan

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I believe Verizon policy is to replace a phone within the first 30 days with a new phone. After your 30 days are up you would get a refurbished if they are available. I had to return my Galaxy Tab awhile back after at least having it for 50 days and they replaced it with a brand new device. From what I remember it was a month or two before the Droid Incredible had refurbished device on stock.

Sent from my SCH-I800 using Tapatalk

Yeah that's essentially their policy, but I can tell you one thing, getting them to follow it with BlackBerry's was a complete hassle. I don't know why, but that's how it always was. At least for me =\
 

Paul627g

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I agree completely, and unfortunately Verizon has a history of raping the BlackBerry community. They did it with the Tour and the Storm. They give almost no support when something goes wrong, and I can't tell you how many times they would refer people to RIM for a problem that was technically theirs to deal with.

Ya thats no good. I'm glad Sprint dealt with its RIM customers fairly good. I had some issues with my BB Curve and the last time around it was completely unresponsive and the Sprint repair tech completely disassembled and tried every replacement part in the book right in front of me, finally he said not gonna happen and had a new refurb waiting for me the following day with a "loaner" phone overnight. Didn't even hit my extra insurance for it or anything. I was really impressed. If what mclarry said about the 30 day window thats great! I think that should stand for all customers/any carrier..

On a side note, you know if it was a "Verizon" rep/associate and it was their phone that malfunctioned they wouldn't settle for no refurb! The same should stand for customers within a certain time frame.
 

paulmike3

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Yeah that's essentially their policy, but I can tell you one thing, getting them to follow it with BlackBerry's was a complete hassle. I don't know why, but that's how it always was. At least for me =\

It wasn't too bad for me with BlackBerries. I had at least 6 Storm 1s (I honestly lost count). All of them after 30 days were "factory reconditioned". Got the Storm 2 in Dec '09 (yeah, I'm a sucker) and didn't need a replacement until 11 months in. They offered a refurb right off the bat, and that's when I asked about a DX (in Nov '10). They said they didn't have any yet (riiiight). In any case, I got a working Storm 2, now just sitting on my early upgrade waiting for the TB. :\
 

akira751

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It wasn't too bad for me with BlackBerries. I had at least 6 Storm 1s (I honestly lost count). All of them after 30 days were "factory reconditioned". Got the Storm 2 in Dec '09 (yeah, I'm a sucker) and didn't need a replacement until 11 months in. They offered a refurb right off the bat, and that's when I asked about a DX (in Nov '10). They said they didn't have any yet (riiiight). In any case, I got a working Storm 2, now just sitting on my early upgrade waiting for the TB. :\


+1 I have had 5 Storm 1s all after 30 days, all new I said no to refurbs.