htc 10 verizon software not updated to 1.19.605.22

[constructionlaw]

I am getting this message on my HTC 10 on Verizon after updating my phone. My phone is showing the proper software number so I can't get it to update. HTC Sync manager alerts that there is an update but then shows my phone as updated. Any thoughts?

 

[radgatt]

Can you post a screenshot?

 

[constructionlaw]

Here you go.

Posted via the Android Central App

 

[James E1]

Here you go.

Posted via the Android Central App

Try and wipe the cache partitions.

Posted via the Android Central App

 

[constructionlaw]

Thanks I'll try that and get back to you with a result

 

[dpham00]

If that doesn't work try a factory data reset and don't install any apps. Make sure to backup your data first.

All else fails contact Verizon . They will issue you a replacement

 

[constructionlaw]

The cache partition clear worked temporarily. Then the same error showed up. Error 409

Posted via the Android Central App

 

[Jimmyzoe1234]

What is your current software number now？
Have you tried to contact HTC？

Seems it is not realiable when getting an update on htc phones... hmm.

 

[constructionlaw]

The current one. A factory reset seems to have cleared the error.

Posted via the Android Central App

 

[droidbeat]

I got the same error. Was hoping a factory reset would not be necessary.