HTC One: Can't unlock model PN7120

[rosh88]

Hey guys, I purchased a HTC One (M7) stating it was locked to Telus (Canada) and it can be unlocked. Went through two unlocking sites stating the carrier is Telus along with my IMEI and both sites returned stating that my phone could'nt be unlocked. After a while I noticed the model number on the back which is PN07120 and it came back as a AT&T model on Google search. Will I be able to unlock it choosing the right carrier this time or is it going to fail again since the IMEI number is whats important? Any advice?

 

[Paul627g]

I guess my first thoughts would be did this phone under previous owner have an outstanding balance that was due to the carrier and that is the reason your having issues and won't be released. Other thought which has happened to many, a device is stolen and sold to someone ( not knowing this ) and they end up with a blacklisted device.

But I would contact AT&T and Telus customer service and see what the story is if you continue to keep having issues.

 

[Almeuit]

It depends... Did they say why it couldn't be unlocked?

Sent from my T-Mobile Note 3 using AC Forums.

 

[rosh88]

the owner said he's with Telus and his sim card worked fine, the unlocking site quickphoneunlock.com said that it's factory refurbished.

 

[dpham00]

I guess my first thoughts would be did this phone under previous owner have an outstanding balance that was due to the carrier and that is the reason your having issues and won't be released. Other thought which has happened to many, a device is stolen and sold to someone ( not knowing this ) and they end up with a blacklisted device.

But I would contact AT&T and Telus customer service and see what the story is if you continue to keep having issues.

Definitely contact att. Doesn't hurt to try


dpham00, Android Central Moderator

Sent from my Verizon Samsung Galaxy Note 3

 

[rosh88]

Could it also be the fact that I chose the wrong carrier (Telus) when i submitted a request for an unlock code when its an AT&T device?

Definitely contact att. Doesn't hurt to try


dpham00, Android Central Moderator

Sent from my Verizon Samsung Galaxy Note 3

 

[dpham00]

Could it also be the fact that I chose the wrong carrier (Telus) when i submitted a request for an unlock code when its an AT&T device?

Sure, doesn't hurt to try.

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3