HTC One: Trouble updating Android on unlocked phone

jasonz9238

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Mar 15, 2014
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Hi everyone.

I have a small issue that hopefully I can get some help on as I'm not tech savvy. I bought a HTC one unlocked phone from ebay recently. This is originally an att phone but now I am using it on the t-mobile network. I know that both ATT/Tmobile are rolling out the kitkat update. I haven't been able to receive any updates and Tmobile refers me to HTC which refers me to ATT so I've gone in a circle and can't seem to get a clear answer. Can anyone provide any clarification? do I need to wait for tmobile or att to roll out the update for this phone or will I have trouble getting the update as I'm on a different network?

thanks!
 

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