HTC Sync Problem/Eris Reboot


New member
Jan 1, 2010
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I have been doing a lot of searching and I haven't found the answer to this problem yet. It's a two parter. A couple of days ago, I got a new microSD card, I put it in the phone and hooked it up to the laptop to transfer some files to it. As soon as I plug the USB cable into the phone, it freezes and reboots, it will continue to do this until I unplug the USB cable. I don't believe it is a SD card issue because the card works just fine in everything else, including the Eris. I put the old SD card back into the phone and it does the same thing. I even tried different USB cables and USB ports. The second part is that along with trying to transfer some files, I was going to sync outlook and my eris. Every time I install the Sync program onto a computer, it deletes the drivers for my wireless card and LAN line card. I have the drivers saved away so its not that big of a deal but it is annoying. I talked to Verizon and they could not help at all. I talked with HTC and they said that the Sync program does not work well with Windows XP SP3. I think it is a little ridiculous that HTC can offer no fix and just says tough luck. The weirdest part is that I have used this phone, cable and laptop with the HTC Sync program previously and it worked fine. Anyone else run into this problem? Any advice? Thanks.
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Well-known member
Jan 20, 2010
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The closest to this problem I had was a week and a half ago...I plugged in USB to do a screen capture with the SDK, and unplugged. After that, every time I got a message of any kind, it would reboot. Upon start up, then I could read the message, and then send. Then as soon as I got a message again, reboot. I did a full factory reset to get the problem to stop.

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