Huawei p20 pro no text sound

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A

Android Central Question

I've just upgraded to a p20 pro, loving it but no matter what I try I can't get SMS text notification sound on, the badge appears to tell me there is a message but no sound.
I've been through all the notification permissions, volume, choosing the tone etc but nothing works.
Anyone have any ideas please!?
 
Make sure that Do Not Disturb is not turned on. :)