Huawei p20 pro no text sound

[Android Central Question]

I've just upgraded to a p20 pro, loving it but no matter what I try I can't get SMS text notification sound on, the badge appears to tell me there is a message but no sound.
I've been through all the notification permissions, volume, choosing the tone etc but nothing works.
Anyone have any ideas please!?

 

[pkcable]

Make sure that Do Not Disturb is not turned on.