I am locked out of my HTC One Max, how can I get back in?

[AC Question]

locked out of htc one max

OK so I've got an HTC one max and the volume down button wasn't working so I restarted it which is what I've always done when the camera hangs up but this time instead of restarting it locked me out! I've even tried the factory reset on the locked screen but its not letting me do anything... I've got a fingerprint password and know my alternative password but I can't even get that far and my phone provider is done for the night any help?

 

[B. Diddy]

Re: locked out of htc one max

Welcome to Android Central! What kind of unlock is it asking for? Your fingerprint? A PIN or password? What screen are you stuck at?