I can't get my videos off my phone.

[AC Question]

The pictures load onto my pc just fine but the videos are staying on my phone. They used to load just like the pics, not sure what happened. The phone is also overheating badly and now the WiFi won't stay turned on. I really need the videos off before the device stops working altogether.

 

[anon(632115)]

What phone do you have? What method are you using to transfer media? USB cable? wifi? Please give detailed information as it's impossible to help based on what you have told us.
Thanks