I can't pick up my calls with new 5.1 Lollipop upgrade, is this a bug issue or a setting issue?


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Jul 12, 2015
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I have a Moto G 4G LTE and just upgraded to the 5.1 Lollipop from Kit Kat a few days ago. I don't know if it is a bug or a setting that I put in. However, I cannot pick up any calls. When a call comes in, the phone rings, but the screen is black and when I press the power button or volume buttons, it ends the call.

Looking at my settings, I have "Ambient display" on under "Display." Under "Accessibility," I have the setting "Power button ends calls" off. Those are the only two settings that I can find that may have something to do with it.

Anybody have the same problems or have any idea what's going on?