I got locked out of my Samsung Note 4 (would not read fingerprint and forget pwrd) how can I get back in?

[Lisa AbiDaoud]

locked out of samsung note 4 would not read fingerprint and forget pwrd

I am desperate! My Samsung Galaxy Note 4 wont read my fingerprint and since I always use this I forget my password.
Now I cannot use my phone. I am locked out.
I have removed my sim card and battery but it did not reset my phone.
It accepts calls.
I have restarted it and shut the power off and nothing is working!
Please help!
Thanks so much!

 

[Gekko]

Re: locked out of samsung note 4 would not read fingerprint and forget pwrd

I am desperate! My Samsung Galaxy Note 4 wont read my fingerprint and since I always use this I forget my password.
Now I cannot use my phone. I am locked out.
I have removed my sim card and battery but it did not reset my phone.
It accepts calls.
I have restarted it and shut the power off and nothing is working!
Please help!
Thanks so much!

https://www.google.com/android/devicemanager

 

[Neo_ii_Droid]

Re: locked out of samsung note 4 would not read fingerprint and forget pwrd

I am desperate! My Samsung Galaxy Note 4 wont read my fingerprint and since I always use this I forget my password.
Now I cannot use my phone. I am locked out.
I have removed my sim card and battery but it did not reset my phone.
It accepts calls.
I have restarted it and shut the power off and nothing is working!
Please help!
Thanks so much!

https://www.google.com/android/devicemanager

What Gekko linked above. You can log onto your Google account and go follow from Sign-in & security.

Hope all works out for you.