I'm just about as ignorant as you can be on technical stuff so I don't know if there is a way to return the phone to the way it was without messing it up. Will I lose my contact info and text messages? I don't really care about losing data from apps, internet, etc (except for maybe the Voice Recorder). I wish I'd never taken the update. The only thing I use my phone for is talking, texting, a few games, the voice recorder, web surfing and video watching. It ticks me off that everyone is so dismissive when it comes to Flash. I don't care if it's "buggy" sometimes ...it is what websites use! I can't watch ANY videos now. If I see a news story with a video, a movie/tv clip or just something funny I want to watch ...I'm screwed. If a site has a mobile app, I can still watch the videos but not every site has one (it's also a lot slower than before when loading pages). One of the ways I relax everyday when I come home is by watching news clips, funny videos or catching up on a tv show I missed and I was already frustrated with Verizon getting rid of "Unlimited Data" (what's the point of being able to watch a video if you eat up all of your data with one show or movie) and had planned on not getting a new phone for a while to avoid the plan change but now I might as well get a new phone! Grrrr. If there is anyone that can help me, I would appreciate it so much. Thanks.