Ok, here is my situation:
I recently had a lengthy hospital stay, when I was there, my fiancee took herself off my ATT Family Plan, so we sold our 2 Iphone 4's, and switched to Sprint, and both got Evo 4G's.
Now, we purchased and set up our plans at Sam's Club, which had a mobile store, basically a Radio Shack was in there.
20 days later, I decide that I want to use the 30 return policy to exchange my phone for one of their free phones, and get my $170 back. I was going to use the free phone until the Evo 3D would be released, then give the free phone to fiancees sister, and start my own plan with the 3D. Thats where the problem starts.
In the 20 day time frame, Sams Club kicked out the radio shack at ALL their stores, and started their own cell phone stand.
I first call Sams, they say they can't do anything since it was under Radio Shack, and to take it there. We go to the closest RS, they say no, nothing can be done and take it back to Sams. We go there, and about 30 minutes of talking, they say there is nothing they can do, and to take it back to Radio Shack.
So we go to another RS, the guy is calling his help desk, mean while my fiancee is in a heated discussion with Sprint.
I mean, this shouldnt be that hard of a problem, take the phone back, give me the $ from the Evo, switch me to the no cost phone. ARGH.
No, the other radio shack says there isnt a manager, and there is nothing they can do, that since it has Sams Club at the top of the reciept, they cant do the exchange.
Its so stupid really. The Sprint rep on the phone says the best they can offer is to ship the phone back to Sprint (and be without a phone, and the 2nd line) and they will credit the line. That's not what I wanted. I wanted the cash back so I could start up my own line and get the Evo 3D.
I can say I have never met more rude workers than at the 1st Radio Shack and the Sprint rep.
The rep on the phone says we can't even turn off the 2nd line BECAUSE THERE IS NO WHERE TO RETURN THE PHONE TO! Every other cell phone place I've ever been to, you can exchange the phone for the model you want, and at the very least, you get a debit card with the amount owed.
So, after all this, I'm planning at either selling both the evos on craigslist (how do you go about doing this, can you just clear everything off, and sell the phone to someone, and they take it to Sprint to put their number on it?) and saying eff Sprint, and not pay them another dime or something.
I mean, has anyone else had this horrible problem with Sprint/Radio Shack reps?
Is there any option I didn't think of that you guys have? Don't you find it rediculous that a phone that was sold is unexchangable because it doesnt say Radio Shack at the top, but Sams (EVEN THO THE RS WAS LEASED TO SAMS!).
Sorry, needed to vent. Im stuck with a phone i dont want now. Any opinions?:'(
I recently had a lengthy hospital stay, when I was there, my fiancee took herself off my ATT Family Plan, so we sold our 2 Iphone 4's, and switched to Sprint, and both got Evo 4G's.
Now, we purchased and set up our plans at Sam's Club, which had a mobile store, basically a Radio Shack was in there.
20 days later, I decide that I want to use the 30 return policy to exchange my phone for one of their free phones, and get my $170 back. I was going to use the free phone until the Evo 3D would be released, then give the free phone to fiancees sister, and start my own plan with the 3D. Thats where the problem starts.
In the 20 day time frame, Sams Club kicked out the radio shack at ALL their stores, and started their own cell phone stand.
I first call Sams, they say they can't do anything since it was under Radio Shack, and to take it there. We go to the closest RS, they say no, nothing can be done and take it back to Sams. We go there, and about 30 minutes of talking, they say there is nothing they can do, and to take it back to Radio Shack.
So we go to another RS, the guy is calling his help desk, mean while my fiancee is in a heated discussion with Sprint.
I mean, this shouldnt be that hard of a problem, take the phone back, give me the $ from the Evo, switch me to the no cost phone. ARGH.
No, the other radio shack says there isnt a manager, and there is nothing they can do, that since it has Sams Club at the top of the reciept, they cant do the exchange.
Its so stupid really. The Sprint rep on the phone says the best they can offer is to ship the phone back to Sprint (and be without a phone, and the 2nd line) and they will credit the line. That's not what I wanted. I wanted the cash back so I could start up my own line and get the Evo 3D.
I can say I have never met more rude workers than at the 1st Radio Shack and the Sprint rep.
The rep on the phone says we can't even turn off the 2nd line BECAUSE THERE IS NO WHERE TO RETURN THE PHONE TO! Every other cell phone place I've ever been to, you can exchange the phone for the model you want, and at the very least, you get a debit card with the amount owed.
So, after all this, I'm planning at either selling both the evos on craigslist (how do you go about doing this, can you just clear everything off, and sell the phone to someone, and they take it to Sprint to put their number on it?) and saying eff Sprint, and not pay them another dime or something.
I mean, has anyone else had this horrible problem with Sprint/Radio Shack reps?
Is there any option I didn't think of that you guys have? Don't you find it rediculous that a phone that was sold is unexchangable because it doesnt say Radio Shack at the top, but Sams (EVEN THO THE RS WAS LEASED TO SAMS!).
Sorry, needed to vent. Im stuck with a phone i dont want now. Any opinions?:'(
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