I have a HUGE problem with Seidio!!!

[smacinskyjr]

I am having a HUGE problem with seidio!! I ordered the home cradle, the car dock, the 2600 mah battery, and the extended battery case and holster combo for my moto droid for a total of $170. My car dock and battery turned out to be defective so I needed to send them back for replacement.

When I called to get all this handled they said that I would have to send them back to get them exchanged. Since I lost my OEM battery and couldn’t do without my phone for the two plus weeks that it would take to resolve this issue so I had to buy another battery for an additional $69. This time it was not a 2600 mah but the new 2800 mah battery. They discontinued the 2600 mah which leads me to believe that they were known to be defective.

The girl I was doing the order with said that when the items are received I would be refunded the $69 that I had to spend for the new battery. Now I get my shipping invoice for the defective items that were being replaced including the car dock, and returned and low and behold they are shipping me another 2800 mah battery, the one I was supposed to be refunded for.

So I called today to inquire why the battery was being shipped and they said it was my replacement. I explained to them the situation and that when they received the defective battery that I sent back the girl I spoke with before said I would get my refund. They said that not how their system works.

So now I have to box the new battery that they are sending me back up and send it right back to them in order to get my refund. WTF why not just keep it at seidio in the first place and refund my money??? Now I have to pay to turn around and put this new battery right back in the box and ship it right back to them. So now I have to pay to send things back to them twice!!! Who's getting screwed here?? That would be me!!

I now have the Droid Incredible and would like to get the seidio extended battery for it, but I’ll be darned... they won’t get another penny from me; this is NOT what customer service is about.

 

[mclarryjr]

I have never had a problem with Seidio and have ordered many times and have had a few returns that weren't my cost. If you going to be charged for the return of the battery on the way why not just refuse it and it will be shipped back to Seidio without any cost to you.

 

[makya53]

I love Seidio but order everything from amazon for the simple reason they always look ahead and don't bitch about refunds. With one click I always get my stuff within 2 days.

 

[smacinskyjr]

I have never had a problem with Seidio and have ordered many times and have had a few returns that weren't my cost. If you going to be charged for the return of the battery on the way why not just refuse it and it will be shipped back to Seidio without any cost to you.

Because it has my car dock in it, and I have to put their stupid return authorization in it.

 

[mclarryjr]

2 days that's all, I need to starting ordering from Amazon. I ordered a battery from Seidio last week and still waiting.

 

[mclarryjr]

Because it has my car dock in it, and I have to put their stupid return authorization in it.

Sorry I didn't catch that part

 

[makya53]

2 days that's all, I need to starting ordering from Amazon. I ordered a battery from Seidio last week and still waiting.

I got my phone two days early, found out about the 1750 working and had that on the 29th. Amazon is the best.

 

[indianajonze]

i have a huge problem with seidio as well (since we're venting). 2 weeks since launch and still not even an eta for their innocases or accessories other than "we're working hard on them blah blah blah". ridiculous

 

[howarmat]

i have a huge problem with seidio as well (since we're venting). 2 weeks since launch and still not even an eta for their innocases or accessories other than "we're working hard on them blah blah blah". ridiculous

considering they probably didnt have their hands on the device until launch i am not complaing. Can you make a case for it? didnt think so. it will be here soon.

 

[mclarryjr]

They will have the innocase out soon and there is no way to have it available this soon after the launch. There has to be a lot of work and then some testing before it goes to production.

 

[indianajonze]

considering they probably didnt have their hands on the device until launch i am not complaing. Can you make a case for it? didnt think so. it will be here soon.

no, but then again i'm NOT IN THE BUSINESS OF MAKING CASES FOR PHONES.

given the very finite shelf life of phones, i'd probably make damn sure i had product available at launch. there were leaked pics available in Feb., and i'd likely have made some contacts at either HTC or VZN.

if a phone is "fresh" for 6 months, i'd likely do whatever it took to make sure i didn't waste 2 months of the product life cycle saying product is "coming soon". if i made cases for it, that is...

 

[mclarryjr]

I have a phone addiction and tend to buy a new phone every 6 months and no phone BB or Android have launched a phone and Seidio has had a case ready (always takes a month or so). Not sure if there able to get a model before the launch if they do they should have one sooner rather then later but if they don't there is no way to make one based on a photo. If your in a hurry go to Verizon and buy a cheap one to get you by.

 

[RBasil]

I understand your frustration, but shouldn't this be in the Motorola Droid forum? It has nothing to do with the Incredible.

http://forum.androidcentral.com/motorola-droid/

 

[seidioseidio]

I am having a HUGE problem with seidio!! I ordered the home cradle, the car dock, the 2600 mah battery, and the extended battery case and holster combo for my moto droid for a total of $170. My car dock and battery turned out to be defective so I needed to send them back for replacement.

When I called to get all this handled they said that I would have to send them back to get them exchanged. Since I lost my OEM battery and couldn?t do without my phone for the two plus weeks that it would take to resolve this issue so I had to buy another battery for an additional $69. This time it was not a 2600 mah but the new 2800 mah battery. They discontinued the 2600 mah which leads me to believe that they were known to be defective.

The girl I was doing the order with said that when the items are received I would be refunded the $69 that I had to spend for the new battery. Now I get my shipping invoice for the defective items that were being replaced including the car dock, and returned and low and behold they are shipping me another 2800 mah battery, the one I was supposed to be refunded for.

So I called today to inquire why the battery was being shipped and they said it was my replacement. I explained to them the situation and that when they received the defective battery that I sent back the girl I spoke with before said I would get my refund. They said that not how their system works.

So now I have to box the new battery that they are sending me back up and send it right back to them in order to get my refund. WTF why not just keep it at seidio in the first place and refund my money??? Now I have to pay to turn around and put this new battery right back in the box and ship it right back to them. So now I have to pay to send things back to them twice!!! Who's getting screwed here?? That would be me!!

I now have the Droid Incredible and would like to get the seidio extended battery for it, but I?ll be darned... they won?t get another penny from me; this is NOT what customer service is about.

We apologize for any inconvenience and appreciate the time you have taken to share your experience with us. Your concern has been researched and it was believed that you were taken care of.

While going though your account notes, It was determined that the representative made a few exceptions with the intentions of providing good customer service. A RMA was filed so that you could return your defective battery for replacement. However, since you did not have a spare battery to use while you returned the defective battery, she allowed you to purchase a new battery and waived the shipping cost, so that you could have a battery to use. To further accommodate your needs, Seidio covered the cost of shipping the new battery as well the shipping for the replacement cradle and battery. Upon receiving a battery from you, a credit will be issued.

Please accept our apology for any inconvenience caused. Please be assured that we will do everything in our power to ensure that these types of exceptions do not occur in the future.

As always, we appreciate your feedback about our service and are always available to answer any questions or concerns that you have.

Regards,

 

[Cory Streater]

The OP & Seidio have both had a chance to share their versions of the story.

Before this turns into a back and forth, I'm locking this up.