I keep seeing the error message "Check your email address

[J Johnston]

I keep seeing the error message "Check your email & password" when trying to setup Outlook app on Samsung A13 phone. The videos I've seen are telling viewers to use Imap over Pop3. I have Windows live mail on my pc with a Pop3 configuration & my iPad has a Imap configuration.
Thanks

 

[B. Diddy]

Welcome to Android Central! Try using an app password instead of the password you created for the account: https://support.microsoft.com/en-us...fication-5896ed9b-4263-e681-128a-a6f2979a7944

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[J Johnston]

I took your advice & setup an app password, but I still have the same problem using the new password. Could this be because I'm not using a Microsoft email address like @outlook.com instead of my preferred address, which I used to create an account at this site?

 

[Laura Knotek]

Are you using a work account? If so, have you asked your employer's IT staff?

Sent from my SM-P610 using Tapatalk

 

[J Johnston]

I'm not using a work account is just for home/personal use. I did manage to setup the Outlook app with a new address followed by outlook.com, & that works but I don't understand why I couldn't do this before with my old address along with password.

 

[B. Diddy]

I assume you double-checked and triple-checked that you were entering your password completely correctly? Sometimes the same thing can trip a person up, like forgetting to capitalize a particular letter, or omitting a symbol. One thing to try might be to change the password of that account on Windows, then see if that makes a difference.

 

[J Johnston]

I know that the password that I used was case sensitive & remember which letters are supposed to be in caps unless I missed one.I'll see what happens & maybe change passwords.

 

[B. Diddy]

I made you the owner of the original guest post to make it easier for you to find.

 

[gomezz]

Are you allowing Auto-complete to enter the email address? Check that it is not adding an extra space to the end.

 

[J Johnston]

I start typing in my email address before having auto-complete finish it, although I might make a mistake if I type in my address without auto-complete.

 

[J Johnston]

Nothing works

 

[B. Diddy]

Try clearing the app cache/data for the Outlook app in Settings>Apps​, then Force Stop it. Then open it again and try adding the account.

 

[J Johnston]

I noticed in my windows 10 setting that I can add devices as well as phones. I did this & I think it worked even though my phone doesn't come up in the settings. I reinstalled Outlook for android & just as I finished putting in all my information, I'm getting an error message "email" timed out

 

[B. Diddy]

You already tried clearing the app cache/data for the Outlook app, even if you uninstalled and reinstalled it?

 

[J Johnston]

I just tried setting things up & it works. I thought I'd leave the SSL/Tls part as is & boom, no error messages

 

[B. Diddy]

Great! Glad you figured it out.