I tried using lock to reset my backup password on my Samsung Galaxy S5. Still cannot unlock it. What do I do?

A

AC Question

I tried using lock to reset my backup password on my Samsung Galaxy S5. Still cannot unlock it

I am unable to use fingerprint swipe to unlock. I tried that last night and it forced me to enter my backup password which I cannot remember. I have a Samsung Galaxy S5 new in the end of December, 2015. I do not get home screen display with fingerprint swipe or anything other than "enter backup password", a keyboard and "emergency call". Is the only thing left a factory reset?
 

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