Gotta disagree with you there. Over the last 3 months we have upgraded phones on 3 of our 4 lines so I have been spending some time in the VZW store. While waiting to be waited on I would eves drop on the employees conversations with customers. I can't tell you how many people were upgrading from the OG, Eris and Incredible that would ask what Gingerbread, Ice Cream Sandwich or 4.0 meant.
People that post in forums are knowledgeable about these types of things, text average Android user isn't.
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