If your Evo 3d gave you problems with dropped calls...

MannyZ28

Well-known member
Apr 18, 2010
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What did you do?

I use this thing to run my business, and at my home I never had issues with dropped calls with my Evo 4G. With the 3d, it happens frequently where a call comes in, I answer, I hear them say one sentence, and bam, call disconnected. Just now I called someone and I could tell I was going to drop this call as well because of how the ring tone sounded waiting for them to answer my call, and sure enough, dropped immidiately.

I did have some problems with the Evo 4g starting to drop calls some time after the gingerbread update, but I am sure that was a coincidence. They also messed around with some of the towers in my area which Sprint admitted to but which they said has been resolved since then.

All in all, the performance of my Evo 3d is extremly sporadic for both voice and data. I need a reliable phone, and the way things are now, it's anything but reliable.

So, what do you think will help?

1. A complete phone reset? or....

2. Should I not my waste my time with a reset and get a replacement while I can?

At this point in time I am just not sure if either of those two options will fix my problems.

I suppose the next thing would be to try to exchange it for a Photon 4g and hope that thing has a better radio than the 3d, but of course, that comes out a week after my return time is over, will have to call Sprint and see if they will give me some leeway here.

This sucks. I was hoping I'd be happy with the phone, but it not working properly as a phone is a real bummer. Add to that that despite of having my emails set to be checked every 15 minutes, the phone doesn't bother to tell me about them until hours later, sometimes even not until the next day. As a business phone, that's unacceptable!

What to do??
 
I'm experiencing the same problems. I'm thinking about exchanging my 3D as well. But if I was in your situation I would do a hard reset and it that doesnt work then I would exchange it.
 
You mainly experience this at home? You could call support and hint around at the air rave. It will help your signal there and I've seen many cases lately where they have waived the fees associated....

sent to you in three dimensions
 
Not just at home, it does it in other areas too, but home is a good benchmark because I never had problems with data or voice from at home.

I borrowed my friends airave and it really doesn't solve any of my problems. My house is rather long in layout, by the time I walk to the garage I am likely out of range of the airave and it will drop the call again because it doesn't switch over to the tower fast enough. Also, voice quality on the airave was terrible on both ends, so it's not a solution either.

I am just wondering what the hard reset will do, guess there is only one way to find out.
 
True....hope it works for you after that. I, myself, have had zero issues reported in all of the threads here. Guess I'm just lucky.
 
the hard reset will reinstall the base OS ROM. i had those issues, plus battery heating up. exchanged it and havent had any of those issues since
 
the hard reset will reinstall the base OS ROM. i had those issues, plus battery heating up. exchanged it and havent had any of those issues since

So doing the reset did nothing for you, but a new phone solved the problems? Did I read that right?
 
From everything I've read on the forums the 3d has slightly worse signal than the 4g. I feel if your not in a bad signal area then you are not experiencing these problems like manny, I and others. I've also come to the conclusion that exchanging for another 3d or doing a reset isn't probably going to fix the problem. The only way I see the signal issue being resolved is by an update from HTC. Unfortunately, some people use these phones for business and can't sit and wait on HTC to issue an update. I was having the mail issue and removed my mail account and then re-added it and it seems to be working fine now.
 
From everything I've read on the forums the 3d has slightly worse signal than the 4g. I feel if your not in a bad signal area then you are not experiencing these problems like manny, I and others. I've also come to the conclusion that exchanging for another 3d or doing a reset isn't probably going to fix the problem. The only way I see the signal issue being resolved is by an update from HTC. Unfortunately, some people use these phones for business and can't sit and wait on HTC to issue an update. I was having the mail issue and removed my mail account and then re-added it and it seems to be working fine now.

That's the thing though, my house is in a good signal area, it shouldn't just be dropping calls like this.
 
I would do a hard reset and if that doesn't work, exchange for a new one. If the new one still has issues, sadly you may have to find another phone. You paid for a new phone, it should do what it was designed to do.
 
Not just at home, it does it in other areas too, but home is a good benchmark because I never had problems with data or voice from at home.

I borrowed my friends airave and it really doesn't solve any of my problems. My house is rather long in layout, by the time I walk to the garage I am likely out of range of the airave and it will drop the call again because it doesn't switch over to the tower fast enough. Also, voice quality on the airave was terrible on both ends, so it's not a solution either.

I am just wondering what the hard reset will do, guess there is only one way to find out.



hmm.. Maybe that airrave isn't working because i have one here at work, the white one, and it work for extremely long distances. I can even go outside of the building and still be connected and this is a call center so you can imagine how big. One way to tell is if it beeps before calls. Our airrave requires you to type in area code and it does a sequence of beeps to let you know you are connected during call.

It will drop range once you lose range thought but that should be like 600-700 feet from box. In our case even more.
 
Well, they gave me a new one. Lets see how this one does. Dang it...now I have to start Angry Birds all over again! LOL

The Airave that I have is a Samsung. I know I was using it because of the beep before placing the phone call. I didn't see anything mentioned about giving it an area code. But yeah, the range on this thing wasn't good at all, by the time I am in the garage I was down to one bar.
 
I've had quite a few dropped calls, and reception seems to be about the same as the Nexus S (in other words -- bad). Reception is worse than my old Palm Pre and Samsung Moment.

Sprint sent me an airrave... but in all honesty I don't think I'm going to be able to keep this phone unless HTC releases an update very soon that resolves the poor reception.
 
I had to exchange mine three times so far and it didn't help I live in Columbia South Carolina and the tech said that they are fixing towers I don't buy it however I don't want to switch to the Photon only because I like sense but I am thinking that I may not have a choice
 
that's great news for you and hopefully me aswell the guy at radio shack which is weird said that the sprint reps told him that it was tower issues because we are switching to 4g I dunno hopefully this is the case he has a photon and said that he was having similar issues and had no reason to lie due to the fact that I purchased the 3vo from sprint
 
I was travelling when my 30 days were up - wish I had brought my old phone with me on that trip. I exchanged mine and I'm on my 3rd EVO 3D and they all sucked for signal quality compared to my previous HTC sprint Touch. I've given up on HTC and moving on to the Samsung Galaxy SII/Epic Touch when it is released in a few weeks. I don't think HTC wants to admit they have a problem (and that is the first step)

Who is Thinking of Jumping Ship to the SGS2? - Page 17 - xda-developers
 

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