In Plain English: Making your cellphone bill fit you

Menno

Coffee Addict
Nov 9, 2009
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So now you have your shiny new android device, your data plan, and you?re slinging apps around like a pro. You even found a couple cool new coffee shops using google maps. Everything seems perfect. And then you get your bill.

Cellphone service isn?t cheap, and for whatever reason smart phones are still considered luxury items. But while you can never make your service ?free? there are some ways to make sure that you?re not paying more than you absolutely have to. I?m not suggesting that you skimp on service, but if there?s a way to lower your costs and you only lose what you weren?t using anyway, wouldn?t you consider it?

While all my examples will be about Verizon plans, a lot of this can be applied to Sprint/Tmobile/ATT plans. If someone knows some specifics for these other carriers, let me know, and I?ll plug the information in.

Before you make any changes to your plan or features, you need to CAREFULLY look at your current usage, habits, and obligations before making any changes to your account. Overages will quickly eat up ANY potential savings and then some, and depending on where you got your phone (a prime example is wirefly) there may be a penalty imposed if your lower your plan before a set amount of time is passed. I am not responsible if you do something that incurs nasty overages, and reps will laugh at you if you try to blame text written online anyway, so think before you make any changes.

The cheapest plan is not always the way to go:
A common mistake made by customer is that when they?re trying to cut down their bill, they cut out everything they can to the absolute minimum plan. Sure, it feels nice to say ?I?m saving as much as possible.? But if you use even a little bit over what that minimum plans allows, the overages will quickly eat up any savings you might make with a lower bill.

When looking at setting up a plan, find one that covers MORE than what you typically use in a month. In other words, if you?re using 500 minutes a month, getting the 450 minute plan isn?t a good idea.

It?s better to have a higher plan than you need for one month and adjust than it is to cut your plan too early and have insane overages. Verizon allows you to change your plan whenever you want, without contract extension or penalty. Use this to your advantage.

How much do you Talk?
One common misconception is that unlimited plans are always the best value, because you never have to worry about overages, and with Verizon?s recent price drop, the unlimited minute package looks very attractive, because let?s face it, we all love the word unlimited. But before you jump for that all you can talk buffet, take a look at your actual usage.

First, let?s look at what?s universal across all plans. If you call mainly other Verizon customers, remember you have unlimited calling to them at any plan level. Additionally, you can call whoever you want and talk to them for as long as you want, if those calls start after 9:01PM and end before 5:59AM or are on Saturday or Sunday (Nights and Weekends). For a lot of customers (myself included) this covers most usage.

Then you have plans that qualify for ?Friends and Family.? For a single line plan of 900 minutes, this allows you to select up to 5 numbers, and with Family plans 1400 minutes or higher you can select up to 10 numbers. These numbers can be any non Verizon Wireless phone numbers, so landlines, other cells, and even 800 numbers are fair game.

Adding/removing/changing a number takes about a day to process. You can change your friends and family numbers at any time, and the only ?penalty? is the one day wait period. One a phone number is active on this list, you have unlimited calling to it. This can be a HUGE benefit for most customers. According to Verizon, most customers spend a majority of their minutes calling a relatively small number of people (that arn?t Verizon already). Adding these numbers could help you drop from unlimited to some other plan, saving quite a bit a year.

I?m not saying that no one needs unlimited, just that if you?re looking to save money, this is the FIRST place you should look.

As I mentioned in my last post, Verizon also gives you the ability to change you plan at any time without extending your contract or incurring any penalty. How does this help? Say that you use your cell a lot more in the summer than you do during the winter (or vice versa). You can bump yourself up to a higher rate plan for those busier months and bump it back down at the end of it with just a few simple phone calls or visit to any Verizon store. Again, it might not seem like a lot of money, but all these little changes can add up.

Txt, Pix, and Flix
After you have your Talk plan figured out, it?s time to check your texting usage. This is one of the areas where Unlimited is actually a good thing for a lot of customers. While you might not want to call your brother/friend/etc every day, sending them a quick text or two every day is something most of us wouldn?t think twice about.

That being said, not everyone needs unlimited, and there are some nice ?tricks? to saving money. The first thing is to look at your current usage. Even on an unlimited texting plan you?ll still get a breakdown of who you were texting (if they are verizon or not) and the raw number of texts you send out in a month.

If most of your texts are to and from Verizon customers, you can get unlimited Verizon to Verizon Texting (and 500 out of network texts) for $10 a month, or 50% less than fully unlimited texting for a single line plan. There is a $5 a month option, but this only gives you 250 texts, and overages are scary.

For family plans, it becomes a bit harder to break down. A good rule of thumb is if you have more than one person who texts often on the family plan, it?s often cheaper just to keep unlimited texting. Unlimited Texting is $30 a month for the family plans. So if you add up all the $10 and $5 plans and it?s close to or higher than that, stick with unlimited.

Cut your landline!
Yes, I?m completely serious. This is something a lot of people don?t even consider, but could end up saving them more than any other option combined. A lot of users rarely use their landline, or if they do, it?s in ways that can easily be replaced by just using your cellphone more.

Obviously you don?t want to cut your line if you have poor/no signal in the house, but you can still save some money by dropping your phone package down to a local only line. If your cellphone?s work great in your house though, why pay for a second line when you already have a device that gives you free long distance? That?s the real point of this suggestion. You?re paying for your cellphone anyway, why not use it as often as possible, to get the max value out of it?

Sentimental about the phone number? You can port it over to a cellphone (in most areas) and add it to your current plan either by replacing your phone number, or making it a $10 added line to your family share plan. Get a cheap flip phone for your house (the Motorola Entice is an excellent choice) and then those people who refuse to call cellphones can still call you.

The other thing to consider is bundles. Often you get a discount on your Internet (if you have DSL) for having a phone line through the same company. These companies will even hint (sometimes outright lie) and say you need to maintain phone service to get Internet access. You don?t. What it will do is cause your Internet bill to go up slightly, but more often than not, the cost of your DSL line on it?s own will still be far less than the two combined.

This option isn?t for everyone, but if you?re like a lot of customers and rarely use that thing on the wall, why not put it out of it?s misery?

Closing thoughts:
Those are just a couple of ways that you might be able to save money on your phone bill without removing functionality you use from your device. Cutting your bills doesn?t have to be about sacrificing your ability to text or talk to your family, it?s about removing features you don?t use anyway.

Below, I?ll put some more advanced suggestions (Google Voice, dropping features, etc), but I wanted to seperate them so that people just looking for simple pointers wouldn?t have to wade through my technobabble.

Again, I cannot stress enough that it?s important for you to know what you?re currently using before you make any changes on your account.

As always, if you have any questions, feel free to email me at mennomobileblog (at) gmail (dot) com, or follow me on twitter @mennomobile. Good luck and happy cost cutting!
 
Advanced Ideas

So you cut your minutes, found a text plan that fits you, and your told Grandma to start calling you on your cellphone, and it’s still not enough. You get your bill at the end of the month and you can just hear your credit cards laughing at you as they compare limits. But you don’t want to drop your new android toy, and you get enough use out of it to justify it, so what else can you do?

These are some more “advanced” tips and suggestions on how to save money on your monthly bill. Just like before, you need to CAREFULLY look at your current usage, habits, and obligations before making any changes to your plan.

So, let’s get started with the technobabble, shall we?

Google Voice
WARNING: The new update to google voice seems to make this loophole impossible. There is no official word on if this is the case, so USE CAUTION. I will update this section as needed. [Link]

Google Voice (link) is an amazing free app developed by google that allows you to have a second “virtual” number. This number can be configured to ring on your cellphone, your home phone, your office number, or all three at the same time. If you click on the link provided, it will take you to the sign up page, and additional documentation. Even if you don’t use it in the ways described below, it’s a good idea to nab one so you can give people a number to get in order without you giving strangers your cell. The only real downside to the switch is that it requires you to get used to a whole new number, and the SMS service does NOT include picture messaging. So if you love sexting, this option might not be for you.

So, how can google voice save you money? One of the other benefits Google Voice gives you is the ability to send and receive free text messages using this new number. With an android phone, you can download a special app for your phone that will act as a messaging app, and you can even configure it to use your built in phone dialer for all calls.

So how do you configure this? First, you need to sign up for a google voice number (it’s free). Then go to the market and download the app. Run through the installation instructions. If you plan to use this new number for everything, select to use it for all calls, if you just want the texting, choose another option. When you are at your inbox, hit Menu-->Preferences-->Sync and Notifications-->and make sure notifications via SMS is NOT selected. (if this is checked, all texts will get forwarded to your normal phone number, completely removing any money saving benefits of the service.

At the moment, the only app that you can use for Google Voice text messaging is the actual Google Voice app, so hancent, chompsms, etc are a no go. Hopefully this will change. Make sure you email the app developers and see if this option is even possible.

Now for the hard part. Make sure you contact your friends and let them know of your new number for texting. Maybe give them a few days/weeks to get used to using it over your “real” cellphone number. Then you need to start playing hardball. You’ll want to log into your Verizon account and block all texting (you can also do this by calling customer service). This is important because if you drop your texting plan and people still use that number, you’ll get smacked with some nasty overages. Done properly, this will get rid of ALL your texting charges, saving you up to $20 a month.

Remember, you won’t be able to receive picture messages with this method. If you need them, this plan might not be for you. But there are some things you can do to get around the block. The first is to get your friends to email them to you (you can send an email from any phone, by using the email address in the “to” section instead of a phone number) the second is to unblock text messaging after everyone gets used to your new number and add a cheap texting plan onto it and have people send messages to that.

But managing a number for calling and a different one for texting could be really confusing for your friends. So what about using your shiny new number for phone calls as well? If you have a Calling plan 900 minutes or higher, you can set your google voice number as a friends and family number and essentially get unlimited calling.

This won’t work if you have the cheapest plan available, but then again, if you’re already as low as you can go, this guide won’t help you much. One thing to consider though. If you were on the 450 minute plan with unlimited texting, you can bump up to 900 talk plan (with friends and family) for the same cost you used to be paying for your old talk and text plan. This means unlimited minutes and texting for $59.99, so $89.99 for unlimited minutes, texting and Data. Not bad, right?

So how do you do this? First you need to let all your friends know of your new cellphone number. Like before, give them a grace period, but then start ignoring any calls that come into your traditional number, and change your voice mail to inform them of your new number, and that messages left on that account will not be heard. (you can listen in anyway, just don’t tell them that!)

On your cellphone, configure your google voice number to be used for ALL calls. This allows you to use the native dialer for calling, but it automatically routes everything through google voice. Since this is a call forwarding service, things like free verizon to verizon mobile calling will no longer work since you’re technically dialing your google voice number for every call. This is why it’s important to add your google voice number to your friends and family list because your peak minutes will spike significantly. I do not recommend doing this if you have a plan that doesn’t include friends and family.

Last time I checked, google voice worked with friends and family. It is up to Verizon if they want to continue this, so make sure you keep an eye on any changes to your ToS.

Google Voice deserves it's own post, but for the moment, this should give you an idea of how you can make it work for you. Congrats, you just gave yourself unlimited texting and calling!

Optional “Features:”
Another way to cut down on monthly costs is to look at what you’re paying monthly in “extras” on your bill. The two biggest culprits are insurance and visual voice mail.

If you have an Android phone, you’re paying $7.99 a month to protect your phone from all the nasty things that want to destroy it. If something does happen to your phone, you can get a (used) replacement for $89. Over the course of 2 years, assuming you make one claim, this protection will cost you $280.76+tax. Now, this is still FAR cheaper than buying a new phone outright (400-600) so if you are accident prone, keep this insurance, because even one claim will justify the cost.

That being said, if you’re someone who’s careful with your phones, but you want the safety net anyway, you might want to consider setting aside some money to purchase a new phone, should yours break. Yes, this means setting aside more than you pay out in the first two years. “But wait!” you say, “this is a guide to SAVE money!” you’re right, but hear me out on this one. When you get a replacement through Asurion, it’s ALWAYS the same model, and it’s usually a refurbished device. The warranty on them is insanely small, and if something goes wrong with them after that period, you’re screwed.

If you purchase a new phone, not only do you get a new device, but it comes with a 1yr warranty on it. Also, if your current phone breaks, you can buy a different device of your choice. Not to mention that the money will garner some interest (and be around for other emergencies) should you need it from your bank account.

This option is not for people who frequently make insurance claims, but in the long run, it could end up saving you a lot of headaches and money.

Visual voicemail is also another expense that you can do away with. The easiest way to do this is to sign up for a google voice account and download the app to your phone. Even if you NEVER use the number, you can configure google voice to replace your default voice mail service. One of the options this provides is something very similar to visual voicemail, among countless other benefits (seriously, google voice needs it’s own post) I’ll try and post more on this later if this interests anyone.
 
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Family Plans:
I hesitated writing this section because while it can give you significant savings, it also has some pretty big risks involved. Make sure you trust whoever you make a family plan with implicitly, because this involved them taking over your line, or you becoming financially liable for theirs. This isn’t something you just want to do with your girlfriend because you find it romantic.

Side Story: I had a friend who got a family plan with their girlfriend. Things went great, until they split up. She then went to a store, bought a new phone, and added the cost to his account before he could remove her as an authorized contact. As I said, this is a serious change, and one you should think about before doing.

If you have a group of family/friends you’re comfortable with, this can save you a lot of money. With just two users, a family plan can save you a minimum of $10 ($5 per person) a month over having these lines seperately. The more users you have on the plan, the higher the potential savings because your minute and texting pool is getting split over an increasing number of users.

So how do you do this if you all have individual plans? It’s a process Verizon offers called the “Assumption of Liability.” Basically you, or someone else, is assuming the financial liablity for all of the lines of the new plan, and because of this, they’re given complete control over the account (see why trust is important).

Assuming the Liability of the line is a two step process. First the person who is giving up their line needs to call customer service (*611) and after they identify themselves, they need to tell the CSR that they want _________(name of person taking over line here) to assume the liability of the line. The CSR will put a note on the account and give you a 800 number.

Then the person who is taking over the line has 30 days to call that 800 number. They’ll run a credit check on them and them port the number over to their name. You and the person receiving the phone will both get a prorated bill the next month, and then everything will be locked with one bill.

An Assumption of Liability will not trigger your ETF, but depending on what state you live in, this could extend your contract by a set amount of time (your upgrade date remains the same)

Like I said, it’s not something to be done lightly, but if you find the right people, it can net serious rewards.

Closing thoughts:
There are other ways you can save money on your plan, but most of those include you cutting back on a service you actually use. They are completely valid options, but it’s up to you to decide what those changes should be.

Cellphones arn’t cheap, but they can be a great VALUE if used properly. Hopefully these articles will give you a good place to start in your journey to make your cellphone work for you.

-Menno
 

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