Incoming call mutes current call

[androiduser1974]

Hello all

I manage a number of Pixel 3a's and recently a number of users have mentioned that if they are on a call, an incoming call will mute their current conversation until the incoming caller either terminates their call or leaves a voicemail. This issue seems to be unaffected by software version level as we have affected devices that are up to date and others behind a version. Has anyone had experience with this?

 

[B. Diddy]

Welcome to Android Central! I haven't seen that on my 3 XL (not 3a, but that shouldn't matter). Does this also happen in Safe Mode? https://support.google.com/pixelphone/answer/2852139?hl=en