iris scanner not working on s8

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Android Central Question

hi i have an s8 and s9. on the s8 the iris scanner will not recognise my iris but is no problem on the s9

i got my wife to try scanning her iris and it worked ok on the s8

is it certain eyes it fails to recognise
 

djm1947

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Sep 8, 2011
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hi i have an s8 and s9. on the s8 the iris scanner will not recognise my iris but is no problem on the s9

i got my wife to try scanning her iris and it worked ok on the s8

is it certain eyes it fails to recognise
I do not use the iris scanner but do have to periodically redo my finger prints on my Verizon S8.
 

Wbutchart

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May 27, 2016
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My iris scanner has never worked. Tried it twice in 15 months, both times it failed, both times my eyes hurt after using it.
 

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