Is anyone else having issues with removing ads on the Android Central app?

[Android Central Question]

My one-year subscription to remove ads on the AC app for Android expired this month and ever since I try to renew it, I keep getting an error message. Finally managed to pay for the 3-month subscription but the ads still show up and anytime I try to simulate the payment process again, i keep getting the same error message as with the earlier one-year payment.

I have tweeted at the AC account on twitter and included screnshots but it was ignored. I am hoping to get a more favourable response here.

 

[B. Diddy]

I moved this to the Android Central Apps forum, to make it more visible to the site admins.

 

[Lumute]

I have the same problem, without paying for ad removal this app is unusable, even after paying you still get tons of ads disguised as news... quite a shady practice from AC, but I learned to live with those... but now I cannot even pay to remove ads abymore, get the error too...

 

[Lumute]

the exact error is "an error occurred when you purchased the item"...

Any help with this?

 

[MuggyMuggy]

I'm having exactly the same problem, "an error occured when you purchased the item".
Can't renew my ad removal purchase for 12 months

 

[James Falconer]

To the original poster and all others in this thread - which AC app are you referring to? Standing by to help you all out with this issue... thanks for reporting it!!
@B. Diddy @Lumute @MuggyMuggy

 

[MuggyMuggy]

I'm seeing it in the main Android Central app

 

[James Falconer]

@MuggyMuggy - Google Play Store link to confirm? (just want to be 100% sure we look at the right app) lol

 

[MuggyMuggy]

com.androidcentral.app

 

[MuggyMuggy]

I'm on beta too in case that makes a difference, thanks

 

[Ryano89]

Same problem here. I thought maybe my subscription expired, so I tried to renew but no luck. I'm getting ads everywhere, including on every single forum post. I'm very unhappy about this, it Just started yesterday. This is the beta app I'm using..https://play.google.com/store/apps/details?id=com.androidcentral.app

 

[James Falconer]

@Ryano89 - thanks for posting that link. Looking into it!

Could you post some screenshots so we can see what you're dealing with? We'll get to the bottom of it!!

 

[Ryano89]

@Ryano89 - thanks for posting that link. Looking into it!

Could you post some screenshots so we can see what you're dealing with? We'll get to the bottom of it!!

Seeing this everywhere. Thanks for checking into it.

 

[Ryano89]

This is driving me nuts

 

[Ryano89]

And STILL ADS EVERYWHERE! I paid to have these removed...ugh

 

[Ryano89]

So I know that this probably seems like a petty thing that I'm complaining about, but it's really bugging me. I've paid an ad free experience in the app, and the forum is still LOADED with ads. I know it's only a couple of bucks that I paid, but the principle of taking my money for a service, and then not providing it, troubles me. If I was receiving any response that it was being worked on, it may was my mind a bit. I am using a stock Galaxy note 8, if that information matters. What is the status of this situation? It's been over a month.

 

[MuggyMuggy]

I'm also still getting lots of ads and I'm still unable to pay to remove them after previously having paid for 12 months
Anything going on to fix this?

 

[MuggyMuggy]

latest update on beta has fixed this for me, thanks

 

[Ryano89]

Ads are back! Damnit