New Nexus 5, is my proximity sensor dead? Screen black on making or receiving calls.
When I make or receive a phone call the screen blacks out. I understand that it should black out when the phone is brought up to my ear, but it blacks out even though the phone is eighteen inches away from me. There is nothing on top of the proximity sensor and it is clean. The phone is not in a case. The sleep timer in set to two minutes.
I think this happened after upgrading from Android 5 to 5.1, but I cannot be certain.
The AndroSensor app always reports that the proximity sensor detects something at 0.0 inches (with 12.7 mA), even though the sensor is uncovered.
I need to know if it is a software bug that will be fixed, or if the sensor is actually dead, in which case I can exchange the phone (Amazon uk).
Dr Charles Harvey
When I make or receive a phone call the screen blacks out. I understand that it should black out when the phone is brought up to my ear, but it blacks out even though the phone is eighteen inches away from me. There is nothing on top of the proximity sensor and it is clean. The phone is not in a case. The sleep timer in set to two minutes.
I think this happened after upgrading from Android 5 to 5.1, but I cannot be certain.
The AndroSensor app always reports that the proximity sensor detects something at 0.0 inches (with 12.7 mA), even though the sensor is uncovered.
I need to know if it is a software bug that will be fixed, or if the sensor is actually dead, in which case I can exchange the phone (Amazon uk).
Dr Charles Harvey
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