Is there a fix for videos not downloading from Disney+, Amazon Prime Video?


New member
May 2, 2017
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I have a Verizon Samsung Galaxy S20+, and since updating with OTA update to Android 11 we (four phones in family plan all with same problem) have been unable to download videos from Disney+ and Amazon Prime Video. Disney+ videos download, but show expired even during download and won't play. Amazon Prime Video triggers an error. I've uninstalled, reinstalled, cleared data, checked permissions, etc.

Searching the internet shows others with this problem. Only solution, specifically for APV, was to disable Hardware acceleration which kills HD, and no solution for Disney+. Any solutions in Android itself? Dev options? to make these work?

B. Diddy

Senior Ambassador
Mar 9, 2012
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Are you downloading to Internal Storage or an SD card? If the latter, I wonder if it could be a bug related to scoped storage. Make sure to send feedback to the developers about it.