Issues remain after factory reset - Play store & Restore Backup don't work - Please help!

f-andina

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Feb 27, 2017
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Hello everyone,

I have been looking for solutions online for hours now but wasn't able to find any solution so this is why I try it now with my first own post:

I am using an HTC One M9, Android 6.0, HTC Sense 7.0.

After a restart of my phone it suddenly showed looping notifications "HTC Sense stopped working" and "Gmail stopped working". Whenever I closed them, they opened again. I wasn't able to get rid of it, so I did a factory reset.

Unfortunately this didn't help. The looping notifications disappeared but some other issues still remain. After rebooting a gmail error appears. I am then not able to open google play store nor restore my HTC backup.

I have tried the most obvious things like deleting cache info and open the phone in safe mode but this didn't work.

Could anyone please help, it drives me mad.

Thank you very much!
 

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