issues returning defective Note 7 T Mobile

[solotristan88]

So my wife's new Note battery dies within 4 hours. So we have tried everything all the way up to factory reset and still nothing. My new Note lasts all day and i love it. Even with hardly any apos on in there after reset...still drains about 20 % an hour. So gotta be bad battery. T Mobile says wont return. What the hell? We are on JOD... Anyone else?

 

[ajb1965]

So my wife's new Note battery dies within 4 hours. So we have tried everything all the way up to factory reset and still nothing. My new Note lasts all day and i love it. Even with hardly any apos on in there after reset...still drains about 20 % an hour. So gotta be bad battery. T Mobile says wont return. What the hell? We are on JOD... Anyone else?

Was this over the phone or in a store? Don't mess with the phone reps, they can't think outside of their script. You can also connect with T-mobile help on Twitter. They have been very good to work with

 

[itsnotmeitsyou]

So my wife's new Note battery dies within 4 hours. So we have tried everything all the way up to factory reset and still nothing. My new Note lasts all day and i love it. Even with hardly any apos on in there after reset...still drains about 20 % an hour. So gotta be bad battery. T Mobile says wont return. What the hell? We are on JOD... Anyone else?

You just got the wrong person. I got them to exchange my phone, but I'm having a terrible time with them getting the order right. We're on our 3rd attempt.

 

[toenail_flicker]

Ask for a manager by phone or go in-store.

 

[coolbreeze78]

You have 14 days. Nobody can tell you otherwise.

 

[Kevin OQuinn]

You have 14 days. Nobody can tell you otherwise.

This. Definitely try some of the suggestions posted in this thread.