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junk14580

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Feb 1, 2024
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That RAZR has been truly disappointing - Since January FW update, have to open the phone to use Google Assistant properly, and Moto is not even committing to fix this critical user-function, despite still advertising that Assistant can be used with the phone closed. It is a serious defect for a phone that promotes usability when closed. Now, with a very belated rollout of A14 to #RAZR40, initial reports are that the issue is not resolved, and worse yet - the patch that provided partial Android Assistant functionality no longer works, bringing into question if the #RAZR50 supports Android Assistant with the phone closed. The Lenovo/Moto/RAZR support/discussion board shows how little Moto is taking any responsibility of a broken feature Moto specifically promotes. Moto RAZR... outrageous you have to open the phone to use Google Assistant, awkward, not as advertised, more wear on the hinge and screen fold... since Jan '24 - still that way in July - that 25% of a phone's typical use life a critical SW function is broken. Great idea, but someone dropped the ball on this critical function.
 

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