News It's time for Samsung to step up its support game

[AC News]

Samsung needs to offer the same type of support its biggest competitor does.

It's time for Samsung to step up its support game : Read more

 

[notforhire]

I'm fortunate to have a Samsung store about 15 minutes from the house. Often that is where I pick up my Samsung purchases. I've never had to use them for repairs but see them working in an area behind the service desk. Yes, an Apple Store is a fair comparison. Instead of farming it out to Assurant, vertically integrate...at least to some more significant degree.

 

[Mech986]

The biggest problem if you open a Samsung Store is not that it won’t be shiny, smart and useful, but that it will not be limited to Samsung Electronics unless Samsung specifically makes it electronics only. Because Samsung makes so many different things, like refrigerators, washers, dryers, TV’s, monitors, laptops, computers, computer SSD’s, memory chips, and then smartphone of all price tiers, what is the store going to support or repair? Or how will they deal with people who want to discuss their broken or not yet repaired appliances (of which there are many many reports of)? What about tablets, Wearabkes, and accessories?

If Samsung does limit the store to electronics only, and does repairs, which models will get repair and support options? What will it be like to tell owners of A, J, M series models their repair options are limited, moderately expensive, parts limited, or non-existent without a support warranty or expense? Or will they be referred to a customer service number or website?

Or will support only be available to Galaxy S class and Z class of a certain age? And how will customers react to being told its hundreds of dollars, or just buy a new one?

Admirable ambition but they better follow through.