I just did a technical chat with AT&T last night. Simple as that. He pushed all updates that were needed including KitKat.
Posted via Android Central App
FYI...
I had the same issue (was not getting the 4.4.2 update) and I just purchased the G2 yesterday ( the G2 on display in the store had 4.4.2) The tech was able to push the 2/13 update (15.4MB). Once he did that I just had to bump the date on my G2 to force it to poll the server and it's downloading the 4.4.2 update now. The tech originaly indicated that I was on the most recent version and I had to send him the link from the AT&T web site indicating the release of 4.4.2:
https://forums.androidcentral.com/e...6cv%3D820%23fbid%3D43hi7cVdfWq&token=IvpsB8uh
It seems like AT&T will only push the most recent update (in this case 4.4.2) automatically. The flaw with this is if you have a G2 that is more than 1 update behind as the only way to get prior updates is by having a tech push those updates.
If anyone doesn't have the 4.4.2 update, I'd say it's worth while doing an online chat with technical support to get them to send out the update. You may need to send them the link I posted above to actually convince them that AT&T did release 4.4.2.