Lack of Network on Note 4, how can I increase it?

A

AC Question

Lack of Network on Note 4

I am using a Samsung Note 4 and I am not able to use my network. I am not able to send or recieve MMS messages or search the internet while away from WiFi, I am however able to go to any app or website on Wifi. I called my carrier and they want me to have it sent away, however if they determine that I have "Physical or Water damage" it is an automatic charge of $500. Not that I am worried about that however who knows what they believe to be any type of damage. Has anyone else had this issue? I am with AT&T and have had my Note for 11 months. I have also done a reset and upgraded to the latest software.
 

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