LG G4 lock screen not turning off

[jarrett_m]

Whenever I have my phone plugged in or on standby and I receive a notification, unless the phone is facing screen down the screen will not shut off. I have had a couple incidents of my phone not turning off and draining my phone from 90% battery to below 10%. Can someone help me? Because I've tried using a third party lock screen and I don't like having one. Someone please respond to this because this is really troubling me. Thanks.

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[8livesleft]

Did you check your display settings>screen timeout?

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[jarrett_m]

Yes I did, it is set to 15 seconds.

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[belodion]

Have you tried Safe Mode, to test whether a third-party app is causing the trouble?

Posted via the Android Central App

 

[8livesleft]

Or try battery monitor and see what apps are running.

You can also try formatting the phone and starting fresh.

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[lbheav85]

I'm having this same issue... were you able to find a solution for this? It's getting to be quite annoying!