Lg phone won't load.

[Brokenheartx3ia]

Sometimes I can get the command screen up but can't select anything the menu disappear and black screen.It won't load past the logo or let me hard factory reset

 

[B. Diddy]

Welcome to Android Central! What do you mean by the command screen -- are you talking about the Recovery or bootloader menu?

Are you trying the method here? https://support.t-mobile.com/docs/DOC-30136