LG V20 call issues with AT&T

[AC Question]

Recently I have begin having some call issues with my phone. About 25% of the time, when I receive a call, it's garbled and almost impossible to hear. If I hang up and they call me right back, no problems. Also, it doesn't appear to happen when I make the call. I'm in the Seattle area, and it is happening all around the Puget Sound area, so not a single place.

Anyone having this issue too?

 

[middbrew]

You might try resetting the PRL which helps with getting the signal from the best cell tower. Each cell phone carrier has it's own number you need to dial in order for your phone to find the best tower. You should be able to do a google search to find the number for your carrier that you need to dial.

 

[B. Diddy]

Welcome to Android Central! Is the phone originally from AT&T, or was it unlocked from a different carrier? If it's from AT&T, is your HD Voice setting turned on or off?

I believe resetting the PRL is primarily for CDMA networks, so there probably isn't an easy way to do it on AT&T.

 

[TNCattleDog]

Not sure if this may help and if it even applies to AT&T, but I was having similar problems with call quality on my Verizon V20. Turns out that turning off WiFi calling made a significant improvement for me.

David

 

[Rob Chew]

Also try turning off VoLTE

 

[shawnreum]

Recently I have begin having some call issues with my phone. About 25% of the time, when I receive a call, it's garbled and almost impossible to hear. If I hang up and they call me right back, no problems. Also, it doesn't appear to happen when I make the call. I'm in the Seattle area, and it is happening all around the Puget Sound area, so not a single place.

Anyone having this issue too?

Turn off Wi-Fi calling
Turn off VoLTE

In doing so it makes your phone take all calls over the more stable 4G service. And hopefully fixes your issues.

 

[Joeykool]

I had issues too. it was opposite for me ,once I turned ON wifi calling it fixed it. We have 1 bar reception in my areas though.