LG V50 How to disable VoLTE

HRIServices

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I live in Door County, Wisconsin, had Cellcom, wanted an LGV40 or V50, but they didn’t have it available, went to Verizon got my phone, but they have virtually no service near the bay/lake in my area, and I fish so that’s totally useless! Went back to Cellcom from Verizon, and it turns out Cellcom does not have VoLTE so none of my calling features work, all of this in a matter of two months! Cellcom says there is no way to disable VoLTE on a V50, is this true, can anyone help?
 

VidJunky

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There used to be a way to turn on and off HD Calling some times called Digital Voice calling, which I think are the same thing and what you're wanting to turn off. If you can't find an option labeled as either one of those under your connection settings (Settings>Connections) then it may not be possible to turn it off.

My question is can they flash the phone for use on the Cellcom network? I'm guessing maybe they can't since they didn't offer to and possibly because it is a device they do not offer but it's worth asking.

What solutions did they offer?

Why do you think VoLTE is your issue? The device should still have the basic function of being a phone. If you don't have access to LTE one would think it would revert to other available calling functions, or are these calling features like extras that you only get with LTE service? Like Visual Voicemail, Caller ID, Video Calling?
 

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They offered a possible deal on another phone until Cellcom works the bugs out VoLTE, the Cellcom employees have it on their sim cards and with their sim card in my phone everything works, but with a regular sim card from Cellcom the calling and messaging does not work. They called and tried to get VoLTE on my phone but the Upper management said not until they have it all working to their expectations, but nobody can tell me when that will be.
 

VidJunky

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That's sad. So the employees have trial versions of what they want to do carrier wide?

Did you use your old card or did they give you a new one? I mean you said this had all happened within a couple of months, so even I may have just been like I'll use the SIM I already have but did you? Most carriers will simply give you a new SIM card, and while you mentioned that theirs worked in your device and made it work did they ever just try a new one?

How did they even activate the device if it couldn't do the basic thing? Most activations require a phone call for setup. For that matter, why would they?

I wonder if LG would help you somehow? I mean they don't care who's service goes to the device, they probably don't even care if you activate the device as long as they make the sale. Actually they really would be the ones to talk to about this I mean after all no one else will know as much about the device as they would.
 

VidJunky

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Well I tried going to the LG forums and yeah that's a mess over there. All of the phones are in one forum together and the posts switch back and forth like someone threw a deck of cards in the air. You can try the forum if you'd like, perhaps once you register things aren't as chaotic as they appear to guests...? This link will take you to the forum... https://lgcommunity.us.com/categories/cell-phones?_sm_au_=iVV4jTP056kFFWF61TGVjKQv17kj0

After seeing that, I'd try my luck with customer service or a help line first.
 

HRIServices

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Thank you very much for your time in helping me try to resolve my issue, I really do appreciate it! I am not sure what I am going to do at this time, I will register and check out the forum link you gave me. I may just see what kind of deal Cellcom will make me on a cheap phone and just use the camera on my V50 for pictures/videos until they release VoLTE.

Thanks again
Ricky
 

Mooncatt

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It sounds like this is a barrier issue, so disabling VoLTE on your device is not going to change anything. If VoLTE service isn't available, the phone switches to what is (depending on carrier frequencies and such) automatically without needing to manually disable anything. So if you're having problems making calls in that area, there's nothing you can do about it until Cellcom improves coverage.
 

HRIServices

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Thank you very much for your time in helping me try to resolve my issue, I really do appreciate it! I am not sure what I am going to do at this time, I will register and check out the forum link you gave me. I may just see what kind of deal Cellcom will make me on a cheap phone and just use the camera on my V50 for pictures/videos until they release VoLTE.

Thanks again
Ricky
 

HRIServices

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Thank you very much for your time in helping me try to resolve my issue, I really do appreciate it! I am not sure what I am going to do at this time, I will register and check out the forum link you gave me. I may just see what kind of deal Cellcom will make me on a cheap phone and just use the camera on my V50 for pictures/videos until they release VoLTE.

Thanks again
Ricky
 

HRIServices

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Not a coverage issue I am right in the Cellcom office, my phone only works with their sim card, their (Cellcom workers) have the only sim cards with VoLTE on them as this is a trial period for testing. LG V50 cannot turn off VoLTE like Apple phones can, they dissabled my wifes iPhone and it works fine.
 

Mooncatt

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Digging into this more, I'm not sure there is anything you can do at the moment, as it seems the Verizon version of the V50 has none of the frequency support for Cellcom towers. It's not a VoLTE issue, but a general compatibility issue. You can see what Cellcom uses at https://www.signalbooster.com/pages...quencies-of-cell-phone-carriers-in-usa-canada and I've attached a screenshot from Verizon's website for their V50. GSMarena does show proper Cellcom frequency support, but doesn't specify which version of the phone has what.

As for why it works with their testing SIM and not yours, my guess is they are about to bring another network online that uses a compatible frequency. But that's only a reasoned guess, so don't take it as gospel. If correct, that could mean your existing phone will become usable. I would suggest talking with them to find out what it is they are testing that is allowing their SIM to work in your phone, and when it is expected to roll out to the general users. That will help you decide if you want to hold out or go with something different all together.

Oh, and welcome to the forums. I'm just down the road in Green Bay. :)Screenshot_20200313-081302_1.jpeg
 

HRIServices

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Thank you for your help Cellcom is supplying me with a Google Pixel (Loner0 for a couple weeks at 50% monthly cost, at which time they feel the system will handle my V50. All I can do is keep my fingers crossed!

Thanks again
Ricky
 

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