Location only showing when phone is at home

[Android Central Question]

LG Premier Pro suddenly stopped showing current location.

Android 8.1.0 ( LG hasn’t updated since this OS)

Find Device App ( and web) shows last location as home with “ last seen 1 hour ago “.

But when the phone is home, it shows it as “ in your hand “

Right now, family member is out with that phone, which is signed into our Google account.

Things I’ve done:

Restarted phone.
Checked location settings


*High accuracy ( GPS and networks)

*Low power location estimation is on

…..

The location suddenly stopped showing yesterday.

Any help would be appreciated.

 

[cata nieves]

So at home on Wi-Fi its ok , but when going outside and roaming on data its off ?

That is correct.

Oddly, turning Wi-Fi off while at home still showed the phone as home.

I’ve posted an update at the bottom of this thread. Everything seems to be working again now.

https://forums.androidcentral.com/showthread.php?t=1032670&p=6991882&viewfull=1#post6991882

 

[cata nieves]

I guess I spoke too soon. Location no longer showing with FindMy or the shared location link. It states can’t reach device on FindMy and the shared link is blank. :-X sorry to bother you again.

Is there anything else I could possibly try when they get back home with the phone?

 

[B. Diddy]

Just to be sure, Location Sharing is turned on, right? https://support.google.com/maps/answer/7326816?hl=en&co=GENIE.Platform=Android

Also, is this phone supervised under Family Link?

 

[belodion]

Also, could you temporarily use another family member's SIM in the phone to check that's it's not the original one that's causing the trouble? Or perhaps try the original SIM in another phone.

 

[mustang7757]

Also, could you temporarily use another family member's SIM in the phone to check that's it's not the original one that's causing the trouble? Or perhaps try the original SIM in another phone.

Good suggestion, possible might need factory reset

 

[cata nieves]

Also, could you temporarily use another family member's SIM in the phone to check that's it's not the original one that's causing the trouble? Or perhaps try the original SIM in another phone.

The carrier told me not to do this, because it will cause problems since serial # and phone # are tied to sim. They mentioned some other problems so I’m reluctant to do that.

I’m thinking if this doesn’t straighten out, I’ll have to do a reset. ??????

 

[Kizzy Catwoman]

The carrier told me not to do this, because it will cause problems since serial # and phone # are tied to sim. They mentioned some other problems so I’m reluctant to do that.

I’m thinking if this doesn’t straighten out, I’ll have to do a reset. ������

I have never heard of a sim being tied to a phone since the iPhone 4. That sounds extremely suspicious to me.

 

[belodion]

I have never heard of a sim being tied to a phone since the iPhone 4. That sounds extremely suspicious to me.

I've never heard of SIMs being tied to any phones.

 

[cata nieves]

Good suggestion, possible might need factory reset

My comment didn’t post earlier. Carrier said not to do it, it would interfere because each sim has its own serial# and phone # and would cause issues.

I just optimized the phone (clearing caches) and then tested hardware.

Settings/extensions/smart cleaning/ optimize phone
Settings/extensions/smart cleaning/test hardware

Reset network settings again
Restarted again.

Everything good. Now shows location again.
Hopefully it continues or it’ll be a factory reset. Thanks again, appreciate you all.

 

[cata nieves]

I've never heard of SIMs being tied to any phones.

Your comments weren’t showing before, sorry- these are tracfone service. Some phones use AT§T, some Verizon, etc.
I’m just telling you what I was told. Because of that, I don’t want to chance it.

I found this article that mentions what I was told to a degree.

https://www.prepfone.com/surprises-of-the-tracfone-sim-card.html

 

[mustang7757]

My comment didn’t post earlier. Carrier said not to do it, it would interfere because each sim has its own serial# and phone # and would cause issues.

I just optimized the phone (clearing caches) and then tested hardware.

Settings/extensions/smart cleaning/ optimize phone
Settings/extensions/smart cleaning/test hardware

Reset network settings again
Restarted again.

Everything good. Now shows location again.
Hopefully it continues or it’ll be a factory reset. Thanks again, appreciate you all.

Keep us updated

 

[cata nieves]

Keep us updated

Seems to be working correctly since I last posted. Thanks for all the help.

 

[mustang7757]

Seems to be working correctly since I last posted. Thanks for all the help.

Thats great Your welcome