Question Locked out of a phone after switching from PIN to Password security.

[Fulani Filot]

Hello everyone, a friend of mine just ran into a challenge on his Samsung Galaxy A-11. Previously he was using a four-digit PIN (numbers only) for locking the screen (no problem with that), then he switched to using a password consisting of letters only. After that, he restarted phone only to see it requesting for the PIN instead of the password. We're now baffled as to why the phone is asking for the PIN when he clearly/successfully switched to using a password. Now he's locked out of his phone (PIN accepts only numbers ad my previously used PIN is also being rejected) and I'm scratching my head for a solution. Your help will be highly appreciated.

 

[mustang7757]

You can try this method I'm not sure if it works anymore

I can't unlock my Samsung Galaxy device

FAQ for Samsung mobile phones. Find more about How to unlock your device with Samsung Support.

www.samsung.com

Otherwise factory reset in recovery and it will ask for Google's credentials to get back in.

 

[Fulani Filot]

You can try this method I'm not sure if it works anymore

I can't unlock my Samsung Galaxy device

FAQ for Samsung mobile phones. Find more about How to unlock your device with Samsung Support.

www.samsung.com

Otherwise factory reset in recovery and it will ask for Google's credentials to get back in.

Thanks so much for your tip (I tried it but it didn't work), looks like the factory reset is the only option.

 

[mustang7757]

Thanks so much for your tip (I tried it but it didn't work), looks like the factory reset is the only option.

Yeah that method used to work back in the day , dam Samsung for taking it away