Locked Out of Infinix note 4 device with oreo update after factory reset.. help plz

[Android Central Question]

my infinix note 4 was running on nougat (xos chameleon) and yesterday i received a software oreo update.. I updated and it said XOS Hummingbird. but the mobile was lagging hence i restarted it and thats it.. The mobile asked for pattern to start android and then stuck at logo XOS humming bird. I waited and waited with no luck.. then i did Factory Reset using bootloader (Pressing the Volume up key and Power up key and selected factory reset from the menu).

Now my mobile opens in oreo (XOS humming bird) and I cannot get past through after few steps of setting up of android. After connecting to WIFI, i get the option either "start as fresh device" or "copy data/app from other android or iphone or cloud". but both the option does not work. when i click start as fresh device, it does "Checking info" but return back to same option "data recovery" screen. i can only go back to "hi there" not forward. same happens when i go to other one option as well.

after doing some browsing i now switched off my phone and waiting for 24 hours to complete hoping that i could set up. but my nightmare is that why my phone didnt even ask any google user credentials or anything. it just stuck at data restore option...why?

is my mobile ok? why didnt it ask for owner google accnt info? should i change my google password now and wait for another 24 hours?

i m worried.. can someone help me plz.

 

[bonnytunani1]

im facing the same problem, please get the solution asap if Someone knows it
and pleease mail the solution to my id - [email removed by Moderator] if possible it would be such a great help

 

[AyushDubey02]

I too am facing the same problem and posted my problem on XClub too, but didn't get any help. Please help this out!

 

[rjduquez]

same here..

 

[pihu b]

Same here
Plz provides solution

 

[Kkay92]

Same problem oooooooohhhhhh. Please I need help

 

[pihu b]

my infinix note 4 was running on nougat (xos chameleon) and yesterday i received a software oreo update.. I updated and it said XOS Hummingbird. but the mobile was lagging so i cleared cache partition, still device was slow. so i did a wipe data from recovery mode, and after that mobile restarted, shows hi screen and cant get past get a fresh start.

Now my mobile opens in oreo (XOS humming bird) and I cannot get past through after few steps of setting up of android. After connecting to WIFI, i get the option either "start as fresh device" or "copy data/app from other android or iphone or cloud". but both the option does not work. when i click start as fresh device, it does "Checking info" but return back to same option "data recovery" screen. i can only go back to "hi there" not forward. same happens when i go to other one option as well.

I CANT GET PAST THE STEP OF GET A FRESH START. IT SAYS CHECKING INFO AND COMES BACK TO SAME STEP. I AGAIN CLEARED CACHE PARTITION AND WIPE DATA FROM RECOVERY MODE BUT SAME PROBLEM.

why my phone didnt even ask any google user credentials or anything. it just stuck at data restore option...why?

is my mobile ok? why didnt it ask for owner google accnt info? should i change my google password now and wait for another 24 hours?

i m worried.. can someone help me plz.

MAIL.

 

[shiva nandan]

After oreo update I am also facing same problem plz help me...

 

[belodion]

It may be worth contacting the manufacturer's customer support about this.

 

[showuttam]

same problem, please help me out

 

[ropenhod]

I found a way to do that and I am so happy

 

[gaurav4258]

same here.. wat is the solution please reply

 

[Janet Ekpo]

I found a way to do that and I am so happy

please share your solution, most of us are still having the issue. Thanks

 

[IFY ROMY]

Any solution to this yet?????????

 

[B. Diddy]

As mentioned by belodion previously, it'd probably be best to contact Infinix customer support about this.