Lollipop corporate email issue fixed?

billdz

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Jan 5, 2013
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Hello,

I have not updated my Nexus 4 to Lollipop in light of the reports in this forum and elsewhere about people losing access to work email after upgrading to 5.0. Was this issue resolved or should I stick with KitKat?

Any other significant unresolved issues with Lollipop?

Thanks,
b
 

CoMoNexus

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Mar 1, 2013
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If by "work email" you mean Exchange, I found a workaround that I can post. But as far as I know, there's been no official fix unless it's in 5.0.1.
 

CoMoNexus

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Yes, Outlook Exchange, please post the workaround.

Let me know if this works for you:

I'm wondering if the problem predates 5.0. A couple of days ago, at Google's recommendation, I did a hard reset to fix a screen issue. The tech said it would load 5.0 as part of the reset, but it installed 4.4.4 instead. When I went to set up my corporate account for email, calendar and contacts, it kept asking for a certificate that I don't have and required me to set up a screen lock code, password or pattern. See the screenshot that another user posted at Android 5.0 Lollipop Release Discussion - Pg. 592 | Google Nexus 5 | XDA Forums

My email is hosted with Office 365's Exchange Online. I'm self-employed, so I'm the account's admin, and I couldn't find anything on the Exchange end requiring those things. Thinking it might be a bug, I did a second hard reset, but same result.

After some Web searches, I found a solution: When setting up an Exchange account, don't enter your email address at the beginning. Instead, use your domain name, \ and your user name. For whatever reason, that eliminates the screen-lock and certificate barriers. But it does preserve all of the other IT security stuff that Exchange provides, such as remote lock and wipe.
 

billdz

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Jan 5, 2013
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OK, thanks, sounds like your procedure is a bit risky, maybe I'll stick with KitKat for now.

Another possible solution mentioned in another thread is to use Blue Mail or another third party provider.
 

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