Lose mobile data once left wifi signal.

[DJNL]

Ive recently got a pay monthly contract with Tesco Mobile. The phone I chose was a Samsung S21 FE 5G.

Number transfer went through fine. Every time I leave home or work (Wifi) I lose my mobile data and have to turn on/off airplane mode.

Ive spoke to Tesco mobile and they have sent me through a few troubleshooting options.

1. Take out sim clean it and insert again (No luck).
2. Send new settings for network (No luck).
3. Reset Network settings (No luck).

I can still call and send test but just can't do anything which uses my mobile data.

Anything else I can try before sending the sim back as I would be out of contact for 5 days.

Thanks
Dan

 

[methodman89]

It sounds like a carrier/Sim issue, as you probably know. Did you independently confirm that Tesco works with your S21 bands?

 

[mustang7757]

Welcome to AC!

[Moved your question to s21 Forum]