Lost paid apps after factory reset?

[Chloe Yates]

So I factory reset my Galaxy S4 and sicned in with my normal google play account and I've still got all my free apps but lost my paid apps? Is there any way to rectify this?

 

[H3aTeRzz]

Hi Chole!

Did you try logging in to your play store account online, to see if your apps are there? The paid ones?

https://forums.androidcentral.com/e...0/https://play.google.com/apps&token=07Jj37kj

After you log in, goto Apps>Then My Apps. upper left hand side of browser.

 

[B. Diddy]

Welcome to Android Central! Do you mean that if you go to the Google Play Store and select that app, it tells you you have to pay?

 

[Chloe Yates]

Yes exactly

 

[Chloe Yates]

Just tried that, and nope theyre still not there. All my free apps still afe though

 

[B. Diddy]

Ok, and you're absolutely certain you're logged into the same Google account with which you purchased the apps before? On the main Google Play Store page, swipe in from the left--is the Google account that's displayed the correct one?

 

[H3aTeRzz]

If I'm not mistaken, it may show that you have to pay for it, but once you hit pay, it should, recognize your Google account and go ahead with the install rather than the costs related action. Try clicking on one of the cheaper ones that you paid for, one that it really won't hurt you if it charges you again, and see if that holds true.

 

[Chloe Yates]

Just tried that and I got a receipt for the payment and everything. Its definitely the same account as I have free apps i downloaded more recently than buying the paid apps..

 

[B. Diddy]

Try the Google Play help center: https://support.google.com/googleplay/?hl=en#topic=3364260. Click on Contact Us at the upper right to request a chat or call.