Purchased my New MXPE on January 3rd after realizing I could sell my Droid Turbo for enough to pay off my Verizon contract - a nice surprise as I wasn't expecting to be able to upgrade for a while.
Love my New X Pure Edition.
I purchased Moto Care with phone, thinking it looked like a great deal at $50 for 15 months. My first mistake was not understanding that the coverage was NOT like the Verizon / Asurion plan, and I would not get a new phone in a day if there was a problem. That's my mistake, but my decision to buy the Pure probably wouldn't have changed because I could work around not having a phone for a few days by borrowing my girlfriend's phone.
However, after reading numerous horror stories about the Motor Care response time and very poor customer service from Motorola, I found I was almost afraid to answer the phone unless I was in in a perfect situation where I could CAREFULLY remove it from my pocket and give it my full attention. It sounds stupid, but that's how I felt, and I use my phone for business, so a delay in returning calls could be a problem.
So I decided to keep my Droid Turbo as a backup and take the $200 hit. I would have NOT purchased the Pure at this time if I knew I would have to do that, so I feel like I paid an extra $200 for the new phone. I called Motorola today, and the CSR gladly agreed to refund my Moto Care purchase, but I feel like I'm still in a hole and still overly cautious about my phone because I will have to pay in full if any repairs are needed. But at least I have a backup and won't have to wait 2 months for my phone to be repaired.
Great phone, BAD insurance... buyer beware.
Love my New X Pure Edition.
I purchased Moto Care with phone, thinking it looked like a great deal at $50 for 15 months. My first mistake was not understanding that the coverage was NOT like the Verizon / Asurion plan, and I would not get a new phone in a day if there was a problem. That's my mistake, but my decision to buy the Pure probably wouldn't have changed because I could work around not having a phone for a few days by borrowing my girlfriend's phone.
However, after reading numerous horror stories about the Motor Care response time and very poor customer service from Motorola, I found I was almost afraid to answer the phone unless I was in in a perfect situation where I could CAREFULLY remove it from my pocket and give it my full attention. It sounds stupid, but that's how I felt, and I use my phone for business, so a delay in returning calls could be a problem.
So I decided to keep my Droid Turbo as a backup and take the $200 hit. I would have NOT purchased the Pure at this time if I knew I would have to do that, so I feel like I paid an extra $200 for the new phone. I called Motorola today, and the CSR gladly agreed to refund my Moto Care purchase, but I feel like I'm still in a hole and still overly cautious about my phone because I will have to pay in full if any repairs are needed. But at least I have a backup and won't have to wait 2 months for my phone to be repaired.
Great phone, BAD insurance... buyer beware.
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