Hey Everyone,
I'm having trouble with my HTC M9. I bought it just before moving overseas and unfortunately it's developed a really nasty tendency to turn itself off. And not just off either – it's a brick until I get it on a charger. Completely unresponsive to hard reset, etc. Nothing. Doesn't matter what % the battery is on.
Normally I'd just return it, but unfortunately it's not an option as I'm in the other Hemisphere for the foreseeable future with work. Would appreciate any insight at all. The self test passes with no problem, so I'm kind of stuck.
Symptoms
-The aforementioned bricking. When it receives charge, it boots as if it had been completely depleted. It never bricks while on charge.
-When I do reboot it, if the battery is higher than 33%, it will ALWAYS display 33% until charge drops below. I've had it die at 90%, rebooted it, and it stayed on 33% for 4 hours.
-It often (although not always) clears all widgets, but not app shortcuts.
-It's always triggered by opening an app or unlocking the phone. The Camera is by far the worst for it, but everything is suspect, from the gallery to Facebook. If an app opens successfully, I can use it without issue. The camera is a dice roll on each photo however.
-If I do reboot it and remove it from charge, the next few minutes are very high risk and likely to brick it again. If I remove while it'll still turning on it's very likely to turn off as it reaches the splash screen.
-Could be completely unrelated – but when charging it often drops off charge for a split second.
I'd much rather get it repaired than replace it, but I'm not sure where to start? I suspect the battery mostly (possibly not coping sudden demand from the CPU?) but I'd be lying if I said I had any firm idea. Additionally, It's worked fault free for up to a month at a time...
Would appreciate your thoughts. Should I replace the battery/something else, or just cut my losses?
Thanks in advance.
I'm having trouble with my HTC M9. I bought it just before moving overseas and unfortunately it's developed a really nasty tendency to turn itself off. And not just off either – it's a brick until I get it on a charger. Completely unresponsive to hard reset, etc. Nothing. Doesn't matter what % the battery is on.
Normally I'd just return it, but unfortunately it's not an option as I'm in the other Hemisphere for the foreseeable future with work. Would appreciate any insight at all. The self test passes with no problem, so I'm kind of stuck.
Symptoms
-The aforementioned bricking. When it receives charge, it boots as if it had been completely depleted. It never bricks while on charge.
-When I do reboot it, if the battery is higher than 33%, it will ALWAYS display 33% until charge drops below. I've had it die at 90%, rebooted it, and it stayed on 33% for 4 hours.
-It often (although not always) clears all widgets, but not app shortcuts.
-It's always triggered by opening an app or unlocking the phone. The Camera is by far the worst for it, but everything is suspect, from the gallery to Facebook. If an app opens successfully, I can use it without issue. The camera is a dice roll on each photo however.
-If I do reboot it and remove it from charge, the next few minutes are very high risk and likely to brick it again. If I remove while it'll still turning on it's very likely to turn off as it reaches the splash screen.
-Could be completely unrelated – but when charging it often drops off charge for a split second.
I'd much rather get it repaired than replace it, but I'm not sure where to start? I suspect the battery mostly (possibly not coping sudden demand from the CPU?) but I'd be lying if I said I had any firm idea. Additionally, It's worked fault free for up to a month at a time...
Would appreciate your thoughts. Should I replace the battery/something else, or just cut my losses?
Thanks in advance.
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