Magic Eraser Not Showing Up

[Clancy3434]

The tools option, with Magic Eraser, isn't showing on my phone and there's no option to update the app. Anyone else run into this?

 

[GTvert90]

Once you take a picture go look at it in Google photos and click edit.

 

[Clancy3434]

Once you take a picture go look at it in Google photos and click edit.

Yea, I know how you're supposed to do it - that's the point, it's not there when I go to edit.

 

[Clancy3434]

No tools

 

[mzanette]

No tools//uploads.tapatalk-cdn.com/20211030/74d0642a0d1a55768b3c92cc6e943b3d.jpg

Did you not get this update when you setup the phone? Camera had a huge update when I first set up

 

[Clancy3434]

Yup - got the update, updated photos, cleared cache and data... no tools, no magic eraser.

 

[nelamvr6]

Yup - got the update, updated photos, cleared cache and data... no tools, no magic eraser.

That's odd, I have Tools in my Photos app. Did you try restarting the phone?

 

[Clancy3434]

That's odd, I have Tools in my Photos app. Did you try restarting the phone?

Yup - not there.

Very weird.

 

[straygator]

Yup - not there.

Very weird.

FWIW, in Google Photos on my Pixel 5 -- which may not be as advanced as the P6 -- the "Tools" option appears among the editing features for certain photos, but not others. And when "Tools" does appear, the specific functions that are available can differ depending on the content of the photo; for example, I may get "Sky" or "Blur" or "Portrait Light" or "Color Focus" or various combinations of such "tools." You might try opening the edit options on a few different photos to see if yours operates in the same manner.

 

[Clancy3434]

FWIW, in Google Photos on my Pixel 5 -- which may not be as advanced as the P6 -- the "Tools" option appears among the editing features for certain photos, but not others. And when "Tools" does appear, the specific functions that are available can differ depending on the content of the photo; for example, I may get "Sky" or "Blur" or "Portrait Light" or "Color Focus" or various combinations of such "tools." You might try opening the edit options on a few different photos to see if yours operates in the same manner.

Did that. The new portrait options and motion options show up, the tools folder and magic eraser never show up. I'm super confused.

 

[Clancy3434]

Update - ok I figured it out.

When transferring from my old phone it copied the 4 XL settings in the photo app.

Uninstalling from the app drawer and reinstalling didn't do anything, for whatever reason. But some reddit searches found the solution.

If you hit uninstall in the play store, instead of uninstalling an option to update actually shows up. Update and go and now the magic eraser and tools menu shows up.

 

[TheJastrom]

Update - ok I figured it out.

When transferring from my old phone it copied the 4 XL settings in the photo app.

Uninstalling from the app drawer and reinstalling didn't do anything, for whatever reason. But some reddit searches found the solution.

If you hit uninstall in the play store, instead of uninstalling an option to update actually shows up. Update and go and now the magic eraser and tools menu shows up.

Thank you, I was having the same problem and I was also coming from a Pixel 4XL, hmmm.

 

[nelamvr6]

Glad to hear that you got it sorted! Cheers!

 

[mmidgley]

I saw this as well. Transferred from P4XL. I read online about needing Photos version 5.64 or 5.65. I went to Play Store and was finally presented with an UPDATE and then it worked. Eraser showed up under Tools.

 

[Snareman]

As above... uninstall it and then click update. That fixed it for me.